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Salesforce Support Engineer (BAU)

99brightminds Cairo, Cairo, Egypt

IT Services and IT Consulting · 11-50 employees

2 d ago
Remote salesforce Mid (2-5 yrs) Full-time Egypt
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About the role

The Salesforce Support Engineer will maintain and support Salesforce environments to ensure platform stability and data integrity. They are responsible for managing support requests, resolving technical issues, and delivering continuous improvements within an SLA-driven environment.

What they look for

Salesforce Administration Troubleshooting Data Management Incident Management IT Service Management Stakeholder Management Agile Delivery Sales Cloud Service Cloud Data Cloud Marketing Cloud Analytical Skills Problem-solving Communication Skills

Requirements

Candidates must have 3+ years of experience supporting Salesforce platforms and hands-on experience with Salesforce products. Strong troubleshooting, analytical, and communication skills are required, along with the ability to work in a fast-paced, Agile environment.

Full description

99BrightMinds is seeking a Salesforce Support Engineer (BAU) to support and maintain Salesforce environments, ensuring platform stability, data integrity, and seamless business operations. The ideal candidate will have strong troubleshooting skills, hands-on experience with Salesforce products, and the ability to deliver timely support and continuous improvements.

  • 3+ years of experience supporting Salesforce platforms.
  • Hands-on experience with one or more Salesforce products, including:
  • Sales Cloud
  • Service Cloud
  • Data Cloud
  • Marketing Cloud
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Experience managing support requests and working within SLA-driven environments.
  • Understanding of Salesforce administration, configuration, and data management best practices.
  • Strong communication and stakeholder management skills.
  • Ability to prioritize and manage multiple issues in a fast-paced environment.
  • Must be based in Jordan, Egypt, or India.

Preferred Qualifications

  • Salesforce Administrator certification or other Salesforce certifications.
  • Experience with incident management and IT service management processes.
  • Familiarity with Agile delivery environments.
  • Experience supporting enterprise-scale Salesforce implementations.

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