Retail Systems Analyst

SUMMARY

Responsible for installing, configuring, upgrading, and supporting point-of-sale (POS) equipment and software for the NFI retail chains.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Install and configure POS systems as needed in the company's retail operations.
• Provide support for POS system operational and technical issues as reported by store associates.
• Coordinate and implement POS system equipment moves, additions and changes as requested and approved by store managers and District Managers.
• Coordinate efforts of third-party vendors as necessary to accomplish POS system equipment installations, moves, additions, and changes.
• Provide remote assistance to third parties performing onsite hardware repairs.
• Work with the POS vendor software support organization to resolve software problems, including tracking and monitoring chronic, repeat issues that are not being resolved in a timely manner.
• Work with the POS vendor to acquire, test, and deploy software upgrades and fixes as necessary to enhance POS system features and functionality from time to time.
• Maintain a functioning POS lab system to allow testing of POS features and functions.
• Maintain a library of archive copies of the various software versions required to allow re-installation of the software in case of catastrophic failures of systems and/or equipment.
• Develop and maintain documentation of POS system hardware and software installation processes and procedures.
• Assist other Information Technology team associates as needed to install configure, upgrade and support other store-level PC equipment and software.
• Other duties as assigned by supervisor

KEY ATTRIBUTES

• Self-Motivated
• Responsible/Confidential
• Ability to multi-task
• Computer Skills/Knowledge
• Organizational Skills
• Team Oriented

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibilities

EDUCATION and/or EXPERIENCE

• Four year degree in Computer Science helpful
• Three or more years of experience using and installing Windows and Windows Server OS.
• Extensive experience installing and supporting diverse PC applications, PC software imaging, and TCP/IP networking.
• Proficient with Microsoft Office.
• Excellent public relations and organizational skills, ability to successfully manage multiple simultaneous tasks and projects.

LANGUAGE SKILLS

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

• Basic math concepts (addition, subtraction, division, multiplication and percentages)

CERTIFICATIONS, LICENSES, REGISTRATIONS

• There are no required certifications, licenses, or registrations.

RECOMMENDED EQUIPMENT

• Closed toe and heel shoes
• Uniform per store policy
• Phone
• Computer

PHYSICAL DEMANDS

Regularly (Over 2/3 of the time)

• Sit
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Communicate with associates and customers
• Lift and/or move up to 15 pounds

Frequently (Between 1/3 to 2/3 of the time)

• Walk
• Stand
• Lift and/or move up to 50 pounds

Vision

• Close
• Distance
• Peripheral
• Depth perception
• Ability to adjust focus
• Ability to distinguish colors

WORK ENVIRONMENT

Occasionally

• Risk of electrical shock
• Chemicals while cleaning

Noise Level

• Moderate

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

**Position requirements may vary by store location