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Ericsson

Senior PIDS Support Engineer

Ericsson Seoul, South Korea

Telecommunications · 10,001+ employees

Yesterday
support-engineer Senior (5-10 yrs) Full-time South Korea
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About the role

Diagnose, analyze, and resolve complex technical issues within mobile and core network components to ensure system reliability. Collaborate with cross-functional teams and product development to drive product enhancements and mentor junior support engineers.

What they look for

Packet Core Technical Support Troubleshooting NFV Cloud-native Containers Kubernetes Orchestration Linux Unix IP Protocols GTP NGAP/S1AP PFCP Diameter SIP

Requirements

Requires 5+ years of experience in technical support with deep knowledge of Packet Core network products and solutions. Candidates must possess strong troubleshooting skills and proficiency in Linux/Unix environments, cloud-native deployments, and IP-based routing.

Full description

Join our Team

About this opportunity:

We are now looking for a senior PIDS Support Engineer to deliver expert technical support on product introduction, deployment, and customer support, resolve complex technical issues, ensuring system reliability and and drive high customer satisfaction across multiple regions.

Working as a senior PIDS Support Engineer requires both deep and broaden knowledge within Packet core products and solutions. You will work, collaborate, and communicate in an international environment, interacts with cross-functional teams, designers, and customer technical staff.

What you will do:

  • Diagnose, analyze, and resolve technical problems to minimize operational impacts on customer networks.
  • Provide advanced technical support for FLV, FFI and deployment, addressing complex technical challenges in customer deployments.
  • Troubleshoot mobile/core network components (EPC/4G: MME, SGW, PGW, PCRF; 5G: AMF, SMF, UPF, PCF, NSSF, AUSF, UDM, NRF) and related functions
  • Take active part in emergencies, contributing to timely fault isolation and restoration of customer solutions and networks.
  • Collaborate with product development teams to provide feedback that drives product enhancements and quality improvements.
  • Mentor and train junior support engineers; contribute to global support processes and service improvements

The skills you bring:

  • 5+ years in technical support or related engineering role;
  • Rich knowledge of Packet Core network products and solution (GTP, NGAP/S1AP, PFCP, Diameter, SIP, SCTP)
  • Rich experience in troubleshooting and outstanding problem-solving skills
  • Experience with NFV/cloud-native deployments, containers, Kubernetes, and orchestration tools
  • Understanding of Linux/Unix environment, IP protocols and IP-based routing
  • Excellent written and verbal communication in English
  • Excellent collaboration skill and teamwork spirit

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