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TGT Global

IT Support Engineer 2

TGT Global Taguig, Metro Manila, Philippines

Outsourcing and Offshoring Consulting · 1,001-5,000 employees

13 h ago
support-engineer Mid (2-5 yrs) Full-time Philippines
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About the role

Provide comprehensive technical support for workstations, servers, networks, and software while maintaining IT infrastructure. Document solutions and communicate effectively with clients to ensure system reliability and a positive support experience.

What they look for

Active Directory Microsoft 365 BrightGauge ITGlue AutoTask ConnectWise Fortinet Firewalls Windows Server Administration IT monitoring Incident management Technical documentation Problem-solving Communication skills

Requirements

Requires 3+ years of experience in an IT support role with proficiency in Microsoft 365, Active Directory, and various MSP management tools. Candidates must possess strong problem-solving skills and the ability to explain technical concepts to non-technical users.

Benefits

Health insurance Dental coverage Psychiatric support Medicine support Flu shots Life insurance Paid time off Annual appraisals Awards Referral programs Company events Free daily meals Career development Certifications Overseas training

Full description

WHERE MSP EXPERIENCE MEETS, REAL CAREER PROGRESSION!

Advance your expertise with cutting-edge technologies and a team invested in your growth.

Your Career, ViTALized Here in Eastwood!

  • Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
  • Rewards & Recognition: 24 PTOs (with conversion!), annual appraisals, awards, referral programs, company events
  • Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
  • Vibrant City Location: Work in BGC (Night Shift!) 

About the Role

As a Level 2 IT Support Engineer, you'll be responsible for providing comprehensive technical support to our MSP partners and their clients.

About Your Daily Tasks

  • Provide technical support for workstations, servers, networks, devices, and software while handling service requests and general IT administration tasks.
  • Monitor IT infrastructure, including servers, networks, and applications, to identify potential issues early and help maintain system performance, reliability, and security.
  • Maintain accurate technical documentation, document solutions, and share knowledge to strengthen team collaboration and improve support processes.
  • Communicate with customers professionally, understand their technical concerns, provide timely updates, and deliver effective solutions that ensure a positive support experience.

About You and Your Experience

  • 3+ years of experience as an IT Support Engineer or similar technical support role.
  • Proficient in Active Directory, Microsoft 365, BrightGauge, ITGlue, AutoTask/ConnectWise, Fortinet Firewalls, and Windows Server Administration.
  • Familiarity with IT monitoring tools and incident management systems.
  • Excellent written and communication skills, able to explain technical concepts to non-technical users.
  • Strong problem-solving and decision-making skills.
  • Amenable to work on site: Ecotower, BGC - Night

ABOUT US @ TGT GLOBAL

As a Great Place to Work®–certified company, validated by our teams’ top ratings, we deliver more than roles: we create ViTALizing careers where feel-good days create stand-out futures.

Make the most of our 100% virtual recruitment. Start your global career today!

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