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IT Support Engineer

POWER BRIDGE SYSTEMS PRIVATE LIMITED Bengaluru, Karnataka, India

Jul 17
support-engineer Junior (0-2 yrs) Full-time India
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About the role

The IT Support Engineer provides technical assistance, manages helpdesk tickets, and troubleshoots hardware, software, and network issues. They are also responsible for hardware inventory management, software installation, and conducting end-user training.

What they look for

Desktop MS Windows OS Network systems LAN WAN VoIP Wi-Fi Virtual systems Computer diagnostics Hardware maintenance Software installation Hardware repair Analytical skills Communication skills Helpdesk support Technical training

Requirements

Candidates must have at least 1 year of experience in a corporate network environment or systems support. Proficiency in Windows OS, network communications, and hardware diagnostics is required.

Benefits

Health insurance coverage for self, spouse, kids, father and mother Retirement savings plan with employer matching contributions Opportunities for professional development and advancement

Full description

The Information Technology Specialist II supports computing devices and software applications. This role provides technical assistance, manages support tickets, troubleshoots hardware and software issues, and conducts end-user training. Additionally, it contributes to maintaining hardware and software standards, manages inventory, and assists with password resets. This position is the second-level position within the Technology Support Specialist series with specific requirements in experience, training, and skills.

Requirements

Key Responsibilities:

  • Troubleshoot and resolve hardware, software, and

network issues.

  • Provide remote technical assistance through

various channels.

  • Manage support helpdesk tickets, ensuring timely

resolution or escalation for complex issues.

  • Offer technical advice to end-users and provide

technology-related training.

  • Document solutions for technical difficulties in

the helpdesk system.

  • Assist with software installations following

site technology standards.

  • Manage hardware inventory
  • Perform tasks related to hardware setup,

troubleshooting, repair, and replacement.

  • Independently handle computer software

installation and configuration.

  • Provide end-user training on hardware and

software usage.

  • Configure and maintain computing devices,

operating systems, and software.

  • Respond to complex end-user software and

hardware problems.

  • Deploy, install, maintain, troubleshoot, and

repair hardware components.

  • Evaluate hardware and software requirements

based on site standards.

Education and Experience:

1 year of experience working in a corporate network environment and/or systems support, diagnosing and troubleshooting end-user software/hardware problems, and/or performing routine systems maintenance.

Skills and Abilities:

  • Basic troubleshooting skills in desktop MS

Windows OS, network systems, computer communications (e.g., LAN, WAN, VoIP, Wi-Fi, virtual systems).

  • Proficiency in computer diagnostics,

maintenance, installation, and repair

  • Strong analytical and communication

skills.

  • Ability to work independently with minimal

supervision.

Benefits

  • Health insurance coverage for Self, Spouse, and Kids, father and mother
  • Retirement savings plan with employer matching contributions
  • Opportunities for professional development and advancement within the organization

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