Product Manager

Role type - Permanent

Location - London, Holborn (Hybrid)

The role

As a Product Manager, you will focus on executing key initiatives that drive user growth and streamline the journey from landing on our platform to placing an order. You will work closely with cross-functional teams of engineers, designers and data analysts to ship intuitive, high-impact features that lower friction and improve conversion rates.

Key responsibilities

• Identify drop-off points across user onboarding and quotation journeys, designing feature updates to optimise conversion rates.

• Write clear user stories, acceptance criteria, and technical specs; prioritise the team sprint backlog to maintain a fast delivery cadence.

• Plan, build, and run continuous A/B tests to validate product hypotheses and measure performance against growth KPIs.

• Partner with UX/UI design, software engineering and wider stakeholders to ensure aligned, seamless product updates.

• Monitor web analytics, funnel data, and user feedback to inform backlog priorities and report feature performance to senior management and clients.

What we’re looking for

• 3+ years in product management, with a proven focus on B2C digital products, e-commerce, or conversion funnel optimisation.

• Hands-on experience using web analytics software and A/B testing platforms.

• Solid background running sprint ceremonies, drafting requirements, and delivering software within an Agile development setup.

• Ability to translate complex home installations into simple, delightful user flows.

• Clear verbal and written communicator capable of aligning engineers, designers, and stakeholders.

About Zuno

When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.

Zuno offers…

• A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.

• A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.

• Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.

• Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.

• Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.

• Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group

Benefits:

• 30 days annual leave + bank holidays

• Private medical cover with Aviva*

• 4 x salary Death in Service cover with Zurich*

• Paid 6 months maternity pay after a year of service

• Paid paternity pay after a year of service

• Salary sacrifice pension matched up to 6%

• Ongoing training & development opportunities

• Social events

*After probationary period