Test Manager- Business Analyst

BIICS, Inc is looking to fill a Test Manager position. The position is located in Tallahassee, Florida and work is on-site. If you or someone in your network meet the qualifications and are interested in the position, please contact us at the link below.

Test Manager

Working under the direction of the designated Project Manager or client representative, the Test Manager shall plan, coordinate, manage, and support testing activities throughout the project lifecycle. Services shall include collaboration with business stakeholders, the Division of Technology, business analysts, developers, system integrators, vendors, and project teams to ensure the Pega solution meets approved business, functional, technical, security, and operational requirements.

Responsibilities:

Test Strategy and Planning

• Develop and maintain the

project Test Strategy and Master Test Plan to define the overall testing approach, objectives, scope, methodologies, testing phases, schedules, entry and exit criteria, resource requirements, environments, roles and responsibilities, and risk mitigation strategies.

• Define testing phases,

test environments, test data requirements, reporting methods, approval processes, and testing schedules aligned with project milestones.

• Identify testing

dependencies, assumptions, constraints, risks, and mitigation strategies.

• Coordinate testing

activities with the Business Unit, Division of Technology, business analysts, developers, vendors, system integrators, and project leadership.

• Support Agile, Waterfall,

or hybrid project delivery methodologies as determined by the Department.

Test Design and Execution

• Review business

requirements, functional requirements, user stories, acceptance criteria, process maps, business rules, design documentation, and technical specifications.

• Develop and maintain test

scenarios, test cases, test scripts, expected results, and test execution procedures.

• Develop and maintain

requirements traceability to ensure complete test coverage of approved business and functional requirements.

• Coordinate and execute functional,

system, integration, regression, end-to-end, performance, accessibility, and user acceptance testing activities.

• Coordinate security

testing activities with technical resources, as appropriate.

• Validate business

workflows, business rules, user roles, approvals, notifications, reports, dashboards, system integrations, data inputs, outputs, and exception handling.

• Document test results,

evidence, deviations, issues, and testing outcomes.

User Acceptance Testing

• Develop and maintain the

User Acceptance Testing (UAT) Plan.

• Coordinate business

participation in UAT, including scheduling, participant identification, test data preparation, and execution support.

• Prepare UAT test scripts,

instructions, and supporting documentation.

• Facilitate UAT sessions

with business users and subject matter experts.

• Track UAT execution,

results, defects, issues, questions, and stakeholder approvals.

• Obtain business acceptance

and coordinate resolution of issues identified during UAT.

Defect Management

• Establish and manage the

defect management process throughout the testing lifecycle.

• Log, classify, prioritize,

assign, track, monitor, retest, and verify closure of defects.

• Facilitate defect triage

meetings with business and technical stakeholders.

• Maintain defect logs,

testing metrics, defect trends, severity reports, and status reporting.

• Coordinate with

developers, business analysts, vendors, and technical teams to ensure timely defect resolution.

Implementation Support

• Assess and report

implementation readiness by evaluating testing progress, outstanding defects, quality metrics, risks, dependencies, and overall testing completion.

• Support go-live readiness

reviews and provide recommendations for implementation based on testing results.

• Coordinate production

smoke testing and post-implementation validation activities.

• Validate critical business

processes, workflows, integrations, reporting, user access, and system functionality following deployment.

• Document production

validation results, lessons learned, outstanding issues, and testing closeout activities to support project stabilization.

Requirements

• Minimum of five (5) years

of experience in software quality assurance, software testing, or test management, preferably supporting enterprise application development, system modernization, or digital transformation initiatives.

• Minimum of three (3) years

of experience serving as a Test Manager or Test Lead responsible for planning, coordinating, and managing testing activities across multiple project teams.

• Experience developing and

implementing enterprise test strategies, master test plans, test schedules, testing methodologies, and quality assurance processes.

• Experience managing all

phases of the software testing lifecycle, including requirements analysis, test planning, test design, test execution, defect management, user acceptance testing (UAT), implementation validation, and post-production support.

• Experience developing and

maintaining test scenarios, test cases, test scripts, test data, requirements traceability matrices, and test summary reports.

• Experience coordinating

functional, integration, system, regression, end-to-end, performance, accessibility, and user acceptance testing.

• Experience establishing

and managing defect management processes, including defect logging, prioritization, triage, tracking, reporting, retesting, and closure.

• Experience working

collaboratively with business stakeholders, business analysts, project managers, developers, system integrators, vendors, and technical support teams to ensure testing activities align with project objectives.

• Experience validating

business workflows, business rules, case management processes, system integrations, reporting functionality, security roles, notifications, and data integrity.

• Experience supporting

Agile, Scrum, Waterfall, and hybrid software development methodologies.

• Experience using

enterprise test management and defect tracking.

• Strong analytical,

organizational, problem-solving, facilitation, communication, and technical writing skills.

• Ability to prepare

executive-level testing metrics, dashboards, quality reports, risk assessments, and go-live readiness recommendations.

• Proficiency with Microsoft

Office Suite, including Excel, Word, PowerPoint, Visio, Project, SharePoint, and Teams.

Preferred:

• Experience supporting Pega

Platform implementations, workflow automation, and case management solutions.

• Experience testing

business process management (BPM), customer relationship management (CRM), or enterprise workflow applications.

• Experience supporting

public sector, regulatory, licensing, or compliance-driven information systems.

• Experience supporting

legacy system modernization and migration to cloud-based or enterprise platforms.

• Experience coordinating

testing across multiple vendors, system integrators, and business organizations.

• Experience performing API,

web services, interface, and data integration testing.

• Experience with data

conversion, migration, and reconciliation testing.

• Experience coordinating

performance, load, accessibility, and security testing activities.

• Experience developing test

automation strategies and integrating testing into DevOps or continuous integration/continuous delivery (CI/CD) pipelines.

• Current certification such

as ISTQB Certified Tester, Certified Software Test Professional (CSTP), Certified Manager of Software Testing (CMST), Project Management Professional (PMP), Certified ScrumMaster (CSM), SAFe Agilist, or equivalent quality assurance or project management certification.

• Pega Business Architect,

Pega System Architect, or other Pega-related certification or training is desirable.