Lead System Administrator & Infrastructure
Apparel Group Dubai, Dubai, United Arab Emirates
Retail Apparel and Fashion · 1,001-5,000 employees
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About the role
The Lead System Administrator will manage and maintain the organization's hybrid IT infrastructure, ensuring high availability, security, and performance across on-premises and cloud environments. The role involves overseeing enterprise systems, disaster recovery, cloud migration, and driving infrastructure modernization through automation and optimization.
What they look for
Requirements
Candidates must have 8–12 years of relevant IT infrastructure experience, including 3–5 years in a senior or lead capacity. A bachelor's degree in a technical discipline is required, along with professional certifications such as Microsoft Azure/Windows Server, VMware VCP, or ITIL.
Full description
KEY RESPONSIBILITIES
1. Infrastructure Management
- Manage and maintain the organization’s enterprise infrastructure environment.
- Ensure infrastructure availability, stability, performance, and capacity.
- Drive infrastructure lifecycle management, upgrades, and continuous optimization.
2. Compute, Virtualization & Storage
- Administer enterprise compute, virtualization, and storage environments.
- Monitor resource utilization, capacity, and performance.
- Support infrastructure expansion, consolidation, and technology refresh initiatives.
3. Identity & Enterprise Systems
- Manage enterprise identity, authentication, access, and directory services.
- Administer core Windows and enterprise infrastructure services.
- Ensure appropriate access controls, policies, and operational standards.
4. Patch, Monitoring & Security Management
- Manage enterprise patching and infrastructure vulnerability remediation.
- Maintain proactive infrastructure monitoring and performance management.
- Support infrastructure security controls, compliance, and operational hardening.
5. Backup, Disaster Recovery & Business Continuity
- Manage enterprise backup and recovery operations.
- Maintain and test Disaster Recovery and Business Continuity capabilities.
- Ensure defined recovery objectives and infrastructure resilience are maintained.
6. Microsoft 365 & Collaboration Services
- Administer and support Microsoft 365 enterprise services.
- Manage service availability, configuration, security, and user access.
- Support collaboration and productivity platform adoption and optimization.
7. Cloud Infrastructure
- Administer and support enterprise cloud infrastructure across Azure and OCI.
- Monitor cloud performance, availability, security, and capacity.
- Support cloud migration, integration, optimization, and modernization initiatives.
8. Secure Connectivity & Remote Access
- Manage secure remote access and connectivity services.
- Ensure availability and security of remote infrastructure access.
- Support secure access requirements for users, applications, and operational teams.
9. Service Operations & Vendor Management
- Provide L2/L3 technical support and infrastructure troubleshooting.
- Manage incidents, problems, changes, and infrastructure-related service requests.
- Coordinate with technology vendors, partners, and service providers to ensure effective service delivery.
10. Infrastructure Projects & Continuous Improvement
- Participate in and deliver infrastructure projects, upgrades, and modernization initiatives.
- Identify opportunities for automation, standardization, and operational improvement.
- Maintain technical documentation, procedures, and infrastructure knowledge repositories.
DESIRED EXPERIENCE
- 8–12 years of relevant IT Infrastructure experience
- 3–5 years in a Senior / Lead Infrastructure Administration rolE
Qualification & Certifications Bachelor’s degree in computer science, Information Technology, Engineering, or a related technical discipline.
- Relevant professional certifications in infrastructure technologies are preferred.
- Certifications:
- Microsoft Certified: Windows Server / Azure Administrator
- VMware VCP or equivalent virtualization certification
- ITIL Foundation
- Microsoft 365 / Security certifications
- Cloud certification in Azure or OCI
Relevant backup, security, or networking certifications would be an advantage.
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