Central Office Project Manager
Bold New Solutions - BNS Power Hillsboro, Oregon, United States
IT Services and IT Consulting · 51-200 employees
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About the role
The Central Office Project Manager leads installation and technician teams while serving as the primary point of contact for customers. They are responsible for overseeing project execution, workforce scheduling, safety compliance, and operational performance to ensure timely delivery.
What they look for
Requirements
Candidates must have at least 8 years of telecommunications infrastructure experience and 3 years of leadership experience. Proficiency in Microsoft Office and the ability to obtain a security clearance are also required.
Full description
Department: Critical Infrastructure Services
Reports To: Operations Manager
FLSA Status: Exempt
Location: Hawaii Requirements: Valid passport; ability to obtain security clearance as required. Possible background check and drug testing.
Position Overview
The Central Office Project Manager / Supervisor serves as the primary point of contact for customers while leading Central Office (CO) installation and technician teams. This role oversees project execution, workforce scheduling, customer communication, quality assurance, safety compliance, and operational performance to ensure projects are delivered on time, within scope, and in accordance with customer and industry standards.
The Project Manager/Supervisor provides leadership to Central Office Technicians and Installers while coordinating customer access, administrative functions, project reporting, and field operations.
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Essential Duties & Responsibilities
Project Leadership
· Serve as the primary customer contact throughout project execution.
· Manage project schedules, labor planning, and resource allocation.
· Coordinate installation and technician activities.
· Monitor project milestones and productivity.
· Ensure compliance with customer requirements and BNS quality standards.
· Conduct project meetings and status updates.
Personnel Management
· Supervise Central Office Technicians and Installers.
· Conduct coaching and performance evaluations.
· Mentor field personnel.
· Identify staffing needs and recommend hiring or corrective action.
· Ensure employee training requirements are met.
Customer & Administrative Support
· Coordinate facility access and badging.
· Submit Method of Procedures (MOPs).
· Submit Requests for Change (RFCs).
· Coordinate customer meetings.
· Serve as the project escalation point.
· Deliver productivity and project reports.
Safety & Quality
· Promote a safety-first culture.
· Conduct field audits.
· Ensure compliance with Telcordia, carrier standards, OSHA, and BNS procedures.
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Qualifications
· 8+ years telecommunications infrastructure experience.
· 3+ years leading installation or CO teams.
· Experience managing carrier projects.
· Excellent customer communication.
· Strong organizational skills.
· Microsoft Office proficiency.
Flexible work from home options available.
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