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Revvity

Sr. Customer Support Engineer

Revvity São Paulo, São Paulo, Brazil

Biotechnology Research · 10,001+ employees

Yesterday
support-engineer Senior (5-10 yrs) Full-time Brazil
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About the role

The Senior Customer Support Engineer provides technical support, performs equipment maintenance, and manages data interfaces for Revvity instruments. They also conduct client training, coordinate with global headquarters, and provide scientific advisory support to distributors in Latin America.

What they look for

Customer Support Equipment Maintenance Data Interface Technical Training Application Support Scientific Consulting Preventive Maintenance Corrective Maintenance English Fluency Spanish Language

Requirements

Candidates must hold a higher education degree in Biochemistry, Biomedicine, Pharmacy, Chemistry, or related fields. Advanced or fluent English is required, and the role demands total availability for national and international travel.

Full description

Job Title

Sr. Customer Support Engineer Location(s)

São Paulo

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity 

Atividades

 

·        Suporte ao cliente com instrumentos da REVVITY

·         Realizar interface de dados e resultados

·         Efetuar manutenções de usuário para manter o funcionamento dos equipamentos

·         Trabalhar em contato com a matriz da Finlândia e nos Estados Unidos, a fim de obter maior agilidade na solução dos casos.

·         Suporte ao líder da área no plano de visitas periódicas aos clientes diretos, assim como registro e apuração das métricas de aplicação .

·         Ministrar treinamentos nos clientes e no Centro de Excelência da PerkinElmer.

·         Analisar, controlar e registrar chamados de aplicação e eventualmente de serviços para as linhas de produtos.

·         Manter contato de assessoria cientifica  com distribuidores na América Latina.

·         Treinar todo o time de serviços.

·         Realizar manutenções preventivas e corretivas dos equipamentos.

 

Requisitos

 

Formação Superior:

Bioquímica

Biomedicina

Farmácia

Química

Áreas Correlatas

 

Idiomas:

Inglês Avançado/ Fluente

Espanhol será considerado um diferencial

 

Outros:

Total disponibilidade de viagens nacionais e internacionais

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