Digital Product Analyst

Job Description

• At Qantas, our teams come together to create new and unique experiences for our customers
• Collaboratively create innovative customer-facing digital product experiences with an industry leader
• Full-time permanent position based at our new Product and Innovation Centre in Adelaide   

Join Qantas in our brand-new Product and Innovation Centre located in Adelaide to help meet evolving consumer needs by enabling agile teams to deliver faster, more adaptive solutions that prioritise customer value, continuous feedback, and innovation at every stage of the product lifecycle.  

As the Digital Product Analyst, you will maintain the integrity of Digital Platforms and Products within the assigned portfolio. You will work with an array of stakeholders, departments and external vendors to provide subject matter expertise on product capability, the wider squads on the delivery of enhancements and manage the day-to-day operations of their respective digital products.

To be successful in this role, you will be analytical and passionate about problem solving, review incoming product queries from business units, external organisations or customers. You will be responsible for developing reports, that provide insights on trends and opportunities which form a part of informing the product development roadmap set by the Product Owner, as well as ensuring newly delivered products work for customers in a production environment.

You’ll have: 

• 5+ years of experience using global distribution systems (GDS) technology (preferably Amadeus). Confident in using cryptic commands within a Global Distribution System (GDS), preferably Amadeus but experience in Sabre or Travelport systems also desirable.
• 5+ years of experience working in a travel industry, digital or operations support role.
• 2+ years of experience in digital products and agile ways of working.
• Experience in IATA Fares and Ticketing I and II, would be highly regarded.
• Familiar with fares and ticketing procedures, including fare displays, pricing, availability, PNR creation and management, ticketing and PNR servicing procedures.
• Operates with autonomy to identify problems and provide recommendations to stakeholders.
• Investigate, track and resolve technical product and software issues including raising and management of defects and solution documentation.
• Advanced analytical and problem-solving skills including the identification of trends for issues and action plans to mitigate.
• Developed and maintain user-guides, internal knowledge articles and product documentation.
• Experience with, and comfort using, collaboration tools such as JIRA and Confluence to document and manage stories and other documentation.
• Strong stakeholder engagement and management.
• Understands and complies with legal, regulatory and corporate stipulations.
• Excellent written and verbal communication skills; can effectively manage customer expectations.

Why Qantas?

At Qantas, your career can take you further than you imagined. You’ll join a team where creativity and passion drives success. Together we dream big and deliver even bigger.  

You’ll find diverse opportunities to grow, personally and professionally. From day one, you’ll be supported with hands-on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers. 

And while this role is your starting point at Qantas, it’s just the beginning. We have a proud history of helping our people explore new paths and reach new heights - the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.  
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.  
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on the 5th of October

 

• Business Function: Information Technology
• Parent Business Function: Digital, IT & Analytics
• Time Type: Full time
• Worker Sub-Type: Permanent
• Entity: Qantas Airways Limited