Project Manager-Onboarding Specialist

JOB RESPONSIBILITIES

• Coordinate and manage the end-to-end managed services onboarding process from kickoff through operational readiness.

• Ensure alignment on onboarding scope, milestones, timelines, and success criteria based on agreed service offerings.

• Lead onboarding kickoff meetings with internal teams and customer stakeholders to establish roles, expectations, and communication cadence.

• Coordinate with internal teams, vendors, and subcontractors to deploy required tools, monitoring, security, access, and managed services agents.

• Manage onboarding schedules and resource assignments, proactively identifying conflicts and escalating risks as needed.

• Identify, track, and escalate risks, issues, or dependencies that may impact onboarding timelines, scope, or customer readiness.

• Support consistent execution of onboarding activities while accommodating customer-specific requirements when appropriate.

• Provide proactive and transparent communication to customers and internal stakeholders on progress, milestones, risks, and dependencies.

• Deliver a high-quality, “white glove” onboarding experience that builds trust and positions customers for long-term success.

QUALIFICATIONS

• Bachelor’s degree with 2+ years of relevant experience, or an equivalent combination of education and experience in project management, service delivery, or operational support.

• Experience in an IT services or managed services (MSP) environment preferred.

• Working knowledge of IT terminology and PSA or ticketing systems.

• Understanding of IT service delivery principles, including incident, request, and change management.

• Valid driver’s license, proof of insurance, and acceptable driving record.

JOB REQUIREMENTS

• Proficiency with MS Office and project management tools.

• Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders.

• Proven accountability to manage tasks and projects from initiation through completion.

• Excellent analytical, organizational, and problem-solving skills.

• Ability to build trust and maintain strong working relationships with customers and internal teams.

• Strong multitasking and prioritization skills in a fast-paced, customer-focused environment.

• Positive, adaptable mindset with the ability to respond effectively to change.

• Ability to remain composed under pressure and make clear, objective decisions.

• Effective negotiation skills with an understanding of stakeholder motivations.

• Basic understanding of project financial concepts, including scope alignment, cost awareness, and identifying potential budget or billing risks.