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MIDIS GROUP

Technical Support Engineer

MIDIS GROUP Aqaba, Aqaba, Jordan

IT Services and IT Consulting · 5,001-10,000 employees

Aug 25
support-engineer Mid (2-5 yrs) Full-time Jordan
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About the role

The Technical Support Engineer is responsible for resolving technical issues for partners and end users while maintaining strong professional relationships. They must ensure effective communication with vendors and provide support during after-hours rotations.

What they look for

Technical Support Problem Solving Relationship Management Vendor Management Communication ATM Maintenance Incident Escalation

Requirements

Candidates must hold a Bachelor's degree in Computer Science or a related field. A minimum of 3 years of relevant experience, preferably as an ATM Engineer, is required.

Full description

Job Title

Technical Support Engineer

Job Scope

The Technical Support Engineer is accountable for addressing technical issues in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times.

Main Duties and Responsibilities

  • Analyze technical issues based on defined support processes and procedures and report actions accordingly
  • Attend to technical issues raised by partners and end users in a timely and efficient manner
  • Maintain strong relationships with partners and customers
  • Ensure constant and effective communication with assigned vendors securing full support on technical issues
  • Respond to after-hours support queries during assigned rotations and escalate issues if needed

Position Requirements

Education

Bachelor’s degree in Computer Science or any other related field

Experience

At least 3 years of relevant experience preferably as an ATM Engineer.

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