Senior Product Manager - Patient Engagement

Shape the future of Connected Care with Telstra Health

At Telstra Health, we're shaping the future of healthcare through connected solutions that make care safer, faster and more seamless.

From digital health platforms to trusted social support programs like 1800RESPECT, the Leaving Violence Program and the National Cancer Screening Register, our work helps improve lives at scale.

About the Role

As Senior Product Manager, Patient Engagement, you'll own the strategy and end-to-end delivery of a patient-facing portal designed to create a connected experience across the healthcare lifecycle.

Bringing together patient, market and partner insight, you'll shape the approach across referrals, medical results, prescriptions and consent management, assess build, buy and partnership options, and turn the preferred direction into a strategy, roadmap and delivery plan using Salesforce Experience Cloud.

What You'll Be Doing

• Owning the vision, strategy and roadmap for a patient-facing portal across the healthcare lifecycle.
• Validating patient and market research, identifying insight gaps and translating findings into clear product direction.
• Assessing vendors, products and partner capabilities to recommend the right build, buy or hybrid approach.
• Shaping the product strategy, business case inputs, investment estimate and delivery roadmap using Salesforce Experience Cloud.
• Leading the product lifecycle from discovery and option assessment through delivery, launch and continuous improvement, aligning product, design, clinical, technology, commercial and delivery teams.

About You

• Extensive product management experience across strategy, roadmaps, prioritisation and end-to-end delivery of complex digital products.
• Demonstrated experience delivering customer or consumer portals using Salesforce Experience Cloud, with Salesforce Administrator certification.
• Strong product discovery and research capability, including translating patient, customer and market insight into product direction.
• Experience assessing vendors and partners and developing build, buy or hybrid recommendations, business case inputs and delivery roadmaps.
• Experience leading cross-functional stakeholders across product, design, engineering, clinical, commercial and delivery; digital health or Australian healthcare experience would be valuable.

About Us

We’re a hybrid workplace, with regular time together in your local Telstra Health office in line with your team’s agreed ways of working. Outside of this, we support flexibility in how you work.

You’ll work alongside people who care deeply about the services we provide, with opportunities to learn, grow and build your career at Telstra Health.

Perks & Benefits

• Free Telstra mobile & plan for eligible employees
• 30% off eligible Telstra home internet
• 16 weeks paid gender-equal parental leave + additional leave options
• Flexible working, career breaks & ongoing learning opportunities
• Free 24/7 professional wellbeing support for you & your family
• Employee rewards with discounts & cashback across shopping, travel, entertainment & more
• Novated Leasing and Salary Sacrifice Options

We welcome applications from candidates across Australia with valid Australian working rights and value diverse perspectives from people of all backgrounds, cultures, abilities, genders and experiences.

As a Circle Back Initiative Employer, we're committed to responding to every applicant.

Ready to make a meaningful impact? Apply today and learn more about how Telstra Health is improving lives through digitally-enabled care.