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Global Hardware Support Engineer (CRON CTP equipment)

ecobv Esplugues de Llobregat, Catalonia, Spain

Oct 21
support-engineer Senior (5-10 yrs) Full-time Spain
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About the role

Provide global technical assistance, on-site support, and training for CTP equipment. Manage technical documentation, beta-testing support, and remote system diagnostics.

What they look for

Technical support Hardware maintenance CTP equipment Technical training Troubleshooting Electromechanical engineering Documentation Customer service Beta-testing Remote diagnostics System installation Reporting

Requirements

Requires a bachelor or master degree in electromechanical engineering and fluent English skills. Experience with CRON CTP equipment is highly preferred, along with the ability to travel up to 30% of the time.

Full description

Job Title: Global Hardware Support Engineer (CRON CTP equipment) Location: Warsaw, Poland / Barcelona, Spain / Milano, Italy / Hungary, Budapest / United Kingdom

As a Global Support Engineer, you will responsible for the product portfolio of CTP equipment.

Key Responsibilities:

  • Providing worldwide technical assistance through technical notes & documentation, via phone/email, and when necessary on-site at the customer as a product specialist.
  • Delivering technical training globally: both for customer service technicians and through “train-the-trainer” programs for system-related introductions, improvements, new features, and software.
  • Supporting beta-testing through testing, installation, basic training, and continuous support.
  • Reporting customer issues, recommendations, and other process-related problems.
  • Diagnosing, resolving, and repairing system issues remotely to support local technicians.
  • Preparing monthly reports for meetings, covering issues related to the product portfolio.
  • Creating and maintaining up‑to‑date technical documentation.

Qualifications and Skills:

  • Fluent English speaking and writing skills,
  • Training skills,
  • IT skills,
  • Electromechanical engineering bachelor or master degree,
  • Experience with CRON CTP equipment of 4 to 6 years is an extra advantage,
  • Willing to travel 25% to 30 % of working time.

If you're excited about the opportunity to join our Team and contribute to our mission, please submit your resume detailing your qualifications and experience. We can't wait to welcome you!

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