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Boston University

Cloud and Enterprise Platform Support Engineer

Boston University Boston, Massachusetts, United States · $72K–$83K/yr

Higher Education · 51-200 employees

Yesterday
support-engineer Junior (0-2 yrs) Full-time United States
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About the role

The engineer provides technical support for cloud services, enterprise applications, and business automation tools while assisting with system administration and troubleshooting. They collaborate with various departments and teams to maintain reliable technology services and support daily operations.

What they look for

Technical support Systems administration Application support Microsoft Azure Microsoft 365 Cloud technologies Database management Reporting tools Business applications Problem-solving Organizational skills Customer service Microsoft Power Platform Power BI SQL IT support processes

Requirements

Candidates must have a bachelor's degree in a related field and 1–3 years of experience in technical support or systems administration. Proficiency in Microsoft cloud technologies and strong problem-solving skills are essential for this role.

Full description

The Cloud and Enterprise Platform Support Engineer provides technical support for cloud services, enterprise applications, reporting platforms, and business automation tools used by Metropolitan College.

Working under the guidance of senior technical staff, this position assists with system administration, troubleshooting, application support, data maintenance, and routine operational tasks. The engineer collaborates with MET departments, University IS&T teams, vendors, and other staff to help maintain reliable technology services and support day-to-day operations. This position may be assigned to on-call support as needed.

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