Senior IT Support Engineer

Benefits:

• PTO

• SIMPLE IRA

• Disability Insurance

• Dental insurance

• Health insurance

• Vision insurance

ComTech Systems, Inc. is seeking a Senior IT Support Engineer to join our growing team in Gaithersburg, MD. We're looking for an experienced IT professional who can take ownership of advanced support issues, work across a variety of SMB client environments, and successfully execute technical projects. This role combines high-level IT and Voice support, project work, and a focus on continuously improving how we serve our clients.

*NOTE: This is an in office position with the need to travel to local client sites.

If you are interested in this position, after submitting your resume, call Courtney at 240-778-2112.

About Us:

ComTech Systems is a family-owned small business located in Gaithersburg, MD. We are a full-service provider of Voice and IT solutions to SMB organizations. We have earned an outstanding reputation for quality service by maintaining a team of hardworking professionals with a focus on exceeding our customers’ expectations.

Please Note: ComTech Systems is an independently owned company based in Gaithersburg, MD and is not affiliated with Comtech Telecommunications Corp.

We value and reward:

·     Respect 

·     Service Excellence 

·     Growth and Education 

·     Team-Oriented Collaboration 

·     Accountability 

·     Innovation

Our Mission: 

To provide customized IT solutions, delivered by knowledgeable and dedicated professionals in order to increase our clients efficiency, security, and profitability.

Responsibilities:

• Troubleshoot and resolve escalated desktop, server, network, cloud, and VoIP issues. 

• Support Microsoft 365, Azure, Windows Server, Active Directory, networking, security, and backup solutions. 

• Perform upgrades, migrations, deployments, and project work. 

• Diagnose root causes and implement long-term solutions. 

• Assist with technical planning, recommendations, and client projects. 

• Provide guidance to Tier 1 technicians. 

• Perform onsite support, installations, and project work as needed. 

• Maintain accurate ticket notes, time entries, and documentation. 

• Follow procedures while helping drive continuous improvement. 

• Participate in after-hours maintenance and on-call support as needed.

• Log detailed activities, track calls/requests utilizing ticketing software, and maintain historical records related to problem documentation and resolution

• Assisting colleagues as necessary

Requirements:

•  3+ years of IT support experience, preferably supporting SMBs in an MSP environment.

• Strong troubleshooting skills across Microsoft 365, Azure, Windows Server, Active Directory, networking, firewalls, VoIP systems, cybersecurity, backup, and cloud technologies.

• Experience supporting switches, wireless networks, VPNs, virtualization platforms, and endpoint security solutions.

• Ability to resolve escalated technical issues and manage multiple priorities effectively.

• Excellent communication, customer service, and organizational skills.

• Self-motivated, dependable, team-oriented, and calm under pressure.

• Professional, discreet, and focused on accountability and continuous improvement.

• MSP and ConnectWise experience strongly preferred.

• Experience supporting Zultys, Metaswitch, or Netsapiens VoIP platforms is a plus

• Experience with WatchGuard security solutions, Ubiquiti networking, and AI-powered business tools is a plus.

• Relevant technical certifications are a plus (Microsoft, CompTIA, Cisco, or cybersecurity).

Working Hours:

Monday - Friday 8am-5pm (with a one-hour lunch break). Occasional after-hours support, maintenance windows, and participation in an on-call rotation may be required.

Compensation: 

$60,000 - $75,000 annually, based on experience, certifications, and qualifications.