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Always Marketing Malaysia Sdn Bhd

Junior QA/Application Support Engineer

Always Marketing Malaysia Sdn Bhd Kuala Lumpur, Gorontalo, Indonesia

Events Services · 51-200 employees

Sep 06
support-engineer Junior (0-2 yrs) Full-time Indonesia
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About the role

The role involves providing technical support, troubleshooting, and software training for users while managing system setup and data configuration. You will also perform functional testing to identify bugs and coordinate with the development team to resolve software issues.

What they look for

Technical support Troubleshooting Application testing SQL Windows software Mobile apps setup Configuration Functional testing Data configuration System setup Problem-solving Communication skills Agile Team collaboration

Requirements

Candidates must have a diploma or degree in Information Technology or a related field with 1-2 years of technical support experience. Proficiency in SQL, Windows software, and mobile app configuration is required, along with strong problem-solving and communication skills.

Full description

We are looking Junior QA/ Application Support Engineer responsible to setup new dataset, database and configuration works for projects.  Provide professional technical support, troubleshooting, application testing, and training for RetailAIM  and related systems. Coordinate with the development team to resolve software limitations, bugs, and enhancement requests.    

What You’ll Do:

  • Provide professional software training, technical support, and troubleshooting for users. 
  • Assist in new tenant onboarding, including system setup and data configuration activities. 
  • Create, configure, and test application data to support implementation and validation activities.  
  • Perform functional testing to identify application errors, bugs, and usability issues prior to and after application release.   
  • Report creation, validation, and update. 
  • Identify application errors / bugs and guide users through issue diagnosis, troubleshooting, and problem resolution. 
  • Respond to user inquiries and reported issues via support channels including social media support groups, in a timely and professional manner. 
  • Support UAT activities and post-deployment validation to ensure system quality and readiness.  
  • Problem-solving skills around technical. 
  • Good verbal and written communication skills. 
  • Collaborative and team oriented

What we looking for:• Diploma/Degree in Information Technology or a related subject and/or equivalent formal training or work experience.​​​​​​​

  • A minimum of 1-2 years technical support working experience. 
  • Experience in SQL, Windows Software, Mobile Apps Setup and Configuration. 
  • Desire and willingness to work on new skills and technologies. 
  • Self-motivated; able to work within an Agile, team environment.

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