Business Analyst & Project Delivery

Responsibilities

Project Planning & Management

• Collaborate with Product, Technology, Operations, Risk,

• Conduct stakeholder interviews, workshops, and consultations.

• Gather, document, and validate business requirements.

• Develop Business Requirement Documents (BRDs) and Functional Requirement Specifications (FRS).

• Translate business requirements into technical specifications.

• Develop project scopes, schedules, budgets, and implementation plans.

• Coordinate project teams and external vendors.

• Manage multiple Mobile Money projects simultaneously

Product Launch Management

• Collaborate with Product, Technology, Operations, Risk,

• Conduct stakeholder interviews, workshops, and consultations.

• Gather, document, and validate business requirements.

• Develop Business Requirement Documents (BRDs) and Functional Requirement Specifications (FRS).

• Translate business requirements into technical specifications.

• Develop project scopes, schedules, budgets, and implementation plans.

• Coordinate project teams and external vendors.

• Manage multiple Mobile Money projects simultaneously

Product Launch Management

• Coordinate SIT, UAT, pilot, dry runs, cutover and hypercare activities.

• Track project scope, milestones, dependencies, risks, issues and deliverables.

• Coordinate vendors and technology partners to ensure agreed deliverables are completed on time

• Coordinate defect resolution and ensure successful retesting before production deployment

• Prepare project status reports and provide regular updates to management

• Ensure readiness across Operations, Customer Service, Finance, Compliance and Marketing Functions

Product Enhancement & Innovation

• Identify opportunities for new Mobile Money products and services.

• Support design and rollout of:

• Wallet services

• Merchant payments

• Bulk payments

• International remittances

• Savings and lending products

• Airtime and utility payments

• Conduct market and competitor analysis.

Regulatory & Compliance Support

• Ensure compliance with Central Bank regulations.

• Support AML/CFT controls.

• Ensure compliance with data privacy requirements.

• Participate in audits and regulatory reviews.

Risk Management

• Manage implementation risks.

• Maintain project risk registers.

• Escalate critical issues.

• Ensure project governance compliance

• Ensure business continuity during implementation.

Vendor & Partner Management

• Manage Airtel Money platform vendors.

• Coordinate integrations with:

• Banks

• Fintechs

• MNOs

• Payment gateways

• Switches

• Government systems

Qualifications

Relevant Experience

• Bachelor’s degree in Information Technology, Information Systems and Computer Science. Professional certifications in Business Analysis, Project Management, Agile Delivery are highly desirable

• 3-5 years' experience in Business Analysis, Project Management, Product Delivery, or Digital Financial Services.

• 2-4 years' experience within a Mobile Money, Fintech, Banking, Payments, or Telecommunications environment.

• Experience managing end-to-end project lifecycles from requirements gathering through implementation and post-go-live support.

• Experience using data and analytics to support business decision-making.

• Experience developing operational and management reports using tools such as Power BI, Tableau, Excel, or SQL.

• Ability to analyze transaction trends, customer behavior, product performance, and operational KPIs.