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Applied Underwriters

IT Support Engineer

Applied Underwriters New York, New York, United States

Insurance · 1,001-5,000 employees

Oct 05
support-engineer Senior (5-10 yrs) Full-time United States
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About the role

The IT Support Engineer serves as the on-site technology lead responsible for the health, security, and performance of Microsoft Azure and 365 environments. They also manage the IT helpdesk, oversee third-party vendors, and support office infrastructure and networking projects.

What they look for

Microsoft Azure Microsoft 365 Entra ID Intune Exchange Online Microsoft Teams IT Helpdesk Systems administration Infrastructure management Networking Vendor management SLA management Ticket queue management Project planning

Requirements

Candidates must have a bachelor's degree in IT or a related field and at least 5 years of experience in systems administration or infrastructure. Hands-on expertise with Microsoft Azure, 365, and helpdesk operations is required, along with the ability to work on-site in Manhattan.

Benefits

Medical insurance Dental insurance Vision insurance 401(k) plan Paid time off Paid holidays Life insurance Disability insurance Critical illness insurance Accident insurance Employee Assistance Program Flexible Spending Accounts Tuition reimbursement Fitness reimbursement

Full description

United Risk is a global property and casualty insurance underwriting and distribution platform with deep worldwide technical resources, large underwriting capacity, and an entrepreneurial spirit. A performance outlier for over three decades, United Risk is a magnet for top-tier talent and has become the global choice of top quartile insurance entrepreneurs.

The IT Support Engineer is the hands-on, on-site technology lead for United Risk's New York City office. This role owns the day-to-day health, security and performance of our Microsoft Azure and Microsoft 365 environments. It also runs the IT helpdesk with our managed service provider and supports office infrastructure, networking and IT projects from planning through go-live.

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Requirements:

  • Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent experience.
  • 5+ years of experience in IT engineering, systems administration, or infrastructure.
  • Hands-on experience administering Microsoft Azure and Microsoft 365, including Entra ID, Intune, Exchange Online and Teams.
  • Experience running a helpdesk, including managing ticket queues and SLAs.
  • Experience managing managed service providers or third-party vendors.
  • Ability to work on-site in Midtown Manhattan.

Our Benefits Include:

  • 100% employer-paid medical, dental, and vision insurance for employees.
  • 401(k) plan with 100% immediate vesting and a 4% company match.
  • Paid time off (PTO) and paid holidays.
  • Life, disability, critical illness and accident insurance.
  • Employee Assistance Program (EAP).
  • Pre-tax Flexible Spending Accounts for health, dependent care, and commuter-related expenses.
  • Tuition reimbursement.
  • Fitness reimbursement and various additional quality-of-life benefits.

\nUnited Risk is independently owned and operated by its practice partners and is affiliated with Applied Underwriters through its common and powerful brand identity.

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