Office 365 Support Engineer
Murex · Beirut, Beirut Governorate, Lebanon
Software Development · 1,001-5,000 employees
About the role
The Office 365 Support Engineer is responsible for managing and maintaining the Microsoft collaboration infrastructure, including Active Directory, DNS, and Office 365. The role involves providing technical support, automating tasks with PowerShell, and ensuring system performance through monitoring and incident resolution.
What they look for
Requirements
Candidates must have 2 to 5 years of relevant experience with Active Directory, DNS, and Office 365, along with a Bachelor or Master's degree in computer science or engineering. Proficiency in PowerShell and strong analytical problem-solving skills are required, as well as fluency in English and French.
Benefits
Full description
Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.
Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.
Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.
Your Team
As an Office 365 Support Engineer, you will be responsible for the Microsoft Collaboration infrastructure in Murex as part of the operations team responsible for that technology. You will provide direct technical support in problem management, integration, and systems maintenance of the of the Office 365 tenancy. Also, you will ensure performance and availability meet SLA’s and objectives through monitoring, timely service restoration, and tuning. Duties may include implementation, maintenance/administration, and troubleshooting and diagnostics. The role involves working at night (one week per month) and on weekends (two weekends per month)
Your Role
· Install, configure, and upgrade Active Directory, DNS, DHCP, File servers, Office 365, Archiving, SQL, Certificate Authority, ADFS.
· Provide advanced incident analysis for the different Microsoft systems listed above.
· Write scripts to automate administration tasks using PowerShell.
· Deliver support for end users and other IT teams at the agree upon response and resolution service level agreements.
· Provide night support one week per month and on weekends twice per month
· Participate in the creation of documentation to ease the work for the operation team.
· Follow procedures and guidelines for maintenances/upgrades.
· Create new monitoring for the infrastructure and resolve incidents raised by those monitoring systems.
· Participate in discussions and presentations to evolve the infrastructure.
Your Profile
· 2 to 5 years of relevant working experience in Active Directory, DNS, Office 365, Windows servers
· Bachelor or Master’s degree in computer science or engineering degree
· PowerShell knowledge
· VMware/Hyper-V knowledge is a plus
· Strong analytical skills and efficient problem solving
· Willingness to learn continuously
· Good level in both English, French is required
· Good Communication skills to be able to present ideas and communicate with vendor support
Why join us
We put our people first, with an attitude of care and a legitimate commitment to their success and wellbeing:
Benefit from our competitive compensation and insurance package:
- Attractive salary in USD outside of Lebanon
- International medical, life and travel insurance
- Retirement plan
- Schooling allowance
- And much more
Enjoy a hybrid work environment:
- Teleworking at home and abroad
- Dynamic and supportive work environment focused on employee wellness
Grow with us and gain international exposure:
- Extensive learning opportunities
- Learn from a diverse team of experts around the world
- Possibility for international and internal mobility
