Freelance IT Support Engineer (m/w/d)

Company Description

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

Job Description

You will work on a high‑end industrial production site specialized in luxury textile manufacturing.

The environment is production critical, where IT reliability and responsiveness are essential to support daily operations and business users.

Scope:

You will be fully on site, integrated into the local IT team, supporting production teams as well as office‑based staff working on the site.

Key Responsibilities:

• You provide Level 2 support to users, handling troubleshooting of workstations and peripherals, as well as IT solutions related to tools specific to the manufacturing environment. You remain available to users and communicate on issue resolutions.
• You manage a fleet of reliable and secure machines, keep the inventory up to date, and handle their configurations, lifecycle, as well as that of installed applications. You also manage user profiles and access rights in accordance with current standards.

• You are responsible for configuring IT equipment based on operational needs and new projects, and you train new employees on IT tools.

• In collaboration with the IT Manager, you define tools, methods, and standards.

• You coordinate the support teams of external partners.

 

Qualifications

• Degree in IT (CFC), IT Technician diploma (ES), or equivalent qualification
• Ideally, around 3 years of experience as an IT Technician & User Support Specialist in a large international company (e.g., fashion, automotive, or watchmaking industry)
• Strong knowledge of Windows workstation environments
• Experience with mobile device management using Workspace ONE
• Ability to work in an agile environment across multiple topics and applications
• Recognized for your rigor, practical mindset, and diplomacy
• Proactive, solution-oriented, and autonomous
• Motivated to join a human-sized, fast-growing manufacturing company

Additional Information

All our positions are open to both women and men and are, of course, open to people with disabilities.

• Level of Experience: 2-5 years
• Department: User support functions
• Types of work contract: Independent subcontractor