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DigiKey Global Capability Center

Fulfillment Support Engineer (Mid level)

DigiKey Global Capability Center Karnataka, India

Appliances, Electrical, and Electronics Manufacturing · 201-500 employees

Aug 28
support-engineer Mid (2-5 yrs) Full-time India
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About the role

The Fulfillment Support Engineer will monitor Manhattan WMOS application health and respond to production incidents within defined SLAs. They will also support warehouse operations by resolving system-related queries and performing initial troubleshooting for order processing and inventory issues.

What they look for

Manhattan WMOS Technical Troubleshooting SQL Incident Management System Integration Warehouse Operations Data Maintenance UAT Production Support Knowledge Management System Monitoring Workflow Analysis Log Analysis Batch Job Monitoring Documentation

Requirements

The role requires experience in technical troubleshooting, specifically with Manhattan WMOS transactions and workflows. Candidates should be capable of executing SQL queries, managing incident documentation, and collaborating with cross-functional infrastructure and database teams.

Full description

DigiKey is one of the fastest growing distributors of electronic components in the world. Since its founding in 1972, DigiKey has been committed to offering the broadest selection of in-stock electronic components, as well as providing the best service possible to its customers, aiding engineers through the entire design process, from Prototype to Production. This has led the company to be highly ranked year after year in industry surveys in North America as well as Europe and Asia, in categories covering such facets of business as availability of products, speed of service, responsiveness to problems, and more.

Production Support & Operations

· Monitor Manhattan WMOS application health using dashboards, alerts, and system logs

· Respond to L1/L2 production incidents and service requests within defined SLAs

· Perform first-level analysis and escalate complex issues to senior engineers

· Support warehouse operations teams by resolving system-related queries

· Participate in rotational support shifts, including occasional off-hours support as required

Technical Troubleshooting

· Perform initial troubleshooting of:

Manhattan WMOS transactions and workflows

Order processing, inventory, picking, packing, and shipping issues

System integrations between WMOS and external applications

· Review logs and execute basic SQL queries for issue investigation

· Assist in validating fixes and supporting UAT/production verification

System & Data Support

· Support configuration updates and master data maintenance

· Monitor batch jobs and interface jobs for successful execution

· Maintain incident documentation and update knowledge base articles

· Assist with minor defect fixes and enhancement validation

Collaboration & Knowledge Management · Work under guidance of senior WMOS engineers and architects · Coordinate with infrastructure, database, and integration teams for issue resolution · Participate in knowledge transfer sessions and technical training programs · Develop

All personal data collected will be used for recruitment purposes only. All unsuccessful applications will be deleted within 24 months.

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