Senior Business Analyst

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Senior Business Analyst, you will play a pivotal role in strengthening how ANZ manages complaints end to end. Your work will help the bank recognise issues sooner, act more consistently, and build greater trust with customers who rely on us to resolve their concerns properly.

This role is ideal for an experienced Senior business analyst who wants to meaningfully improve customer outcomes, strengthen ANZ’s risk and control environment and contribute to restoring confidence in our complaints management practices.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent Role Location: 833 Collins Street, Docklands VIC 3008 Work Hours: Full-Time (40 Hours/ Week)

What will your day look like?

As a Senior Business Analyst, you will:

• An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do

• A desire to optimise customer journeys and experiences

• Existing functional experience or expertise in one or more of the following disciplines: Business Analysis, Learning & Facilitation,

• Change Management / Implementation, Business Process Architecture, Performance excellence, Assurance, Marketing, Productsor Channels

• Ability to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Leverage data and insights to lead the development and execution of the design, delivery

• Flexible and Fadaptable (able to work in ambiguous, fast paced, and cross-functional environments)

• A strong execution mindset and ability to deliver quality outputs within required timeframes, and be able to make decisions autonomously and communicate direction, rationale, and outcomes clearly

• Ideally you may also have experience in Agile methods of working including use of Jira and Confluence

• Deep business analysis skills, including elicitation techniques and the ability to define requirements in complex and challenging environments.

• Ability to solve complex problems using a range of techniques

• Ability to define and articulate business and customer needs and drivers to inform decision making, assess and design solution outcomes & identify capability gaps (people, process and technological).

• Extensive understanding of tools and frameworks that can enhance solutioning

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 122163 .

Job Posting End Date

, 11.59pm, (Melbourne Australia)