Project Manager Digital Customer Platform | Fin Mobile Application (B2C)
Helprise · Wrocław, Lower Silesian Voivodeship, Poland
Business Consulting and Services · 2-10 employees
About the role
Lead the implementation and rollout of a customer-facing mobile application within an international financial services environment. Coordinate cross-functional teams including business, technology, operations, and compliance to ensure successful delivery and user adoption.
What they look for
Requirements
Requires 5+ years of experience in project or product management roles, specifically with customer-facing digital products. Candidates should possess strong stakeholder management skills and a background in regulated financial industries.
Benefits
Full description
Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision.
Today we are supporting the implementation of a new generation customer-facing mobile application within an international financial services environment.
The solution has already been developed from a technology perspective. The key challenge is now to successfully introduce it to the organization, coordinate multiple stakeholders, drive adoption, and ensure a seamless customer experience across different markets and business units.
We are looking for a professional who understands both the business and customer side of digital products. Ideally, you have experience building, implementing, or enhancing mobile banking applications, digital customer portals, insurance applications, fintech solutions, or other B2C digital products within regulated industries.
This role requires someone who can effectively bridge business, technology, operations, and customer experience functions while ensuring successful delivery and user engagement.
YOU WILL• Lead the implementation and rollout of a customer-facing mobile application.
- Coordinate activities across business, operations, technology, compliance, and customer service teams.
- Drive stakeholder engagement and alignment across multiple business functions and markets.
- Act as the primary point of contact between business and technology teams.
- Define and manage implementation plans, timelines, risks, and dependencies.
- Facilitate workshops and business discussions to gather requirements and drive decision-making.
- Support change management and adoption activities to maximize platform usage.
- Collaborate with Product, UX, Technology, and Customer Experience teams to optimize customer journeys.
- Monitor project progress and ensure successful delivery against agreed objectives.
- Identify opportunities to improve customer engagement, operational efficiency, and digital experience.
- Support post-launch improvements and continuous development initiatives.
- 5+ years of experience in Project Management, Product Management, Product Ownership, Digital Transformation, or Business Change roles.
- Experience delivering customer-facing digital products, particularly mobile applications or self-service platforms.
- Strong preference for candidates with experience in:
- Banking
- FinTech
- Payments
- Lending
- Insurance
- Wealth Management
- Other regulated financial services environments
- Hands-on involvement in the development, implementation, or enhancement of mobile banking applications or similar digital platforms.
- Experience coordinating multiple stakeholders across business and technology domains.
- Strong understanding of customer journeys, user behavior, and customer engagement strategies.
- Ability to drive organizational change and user adoption.
- Excellent communication, facilitation, and stakeholder management skills.
- Experience working in Agile environments.
- Strong analytical and problem-solving abilities.
- Fluent English communication skills.
Nice to Have• Experience with mobile banking applications, customer portals, or digital engagement platforms.
- Experience managing multi-country or international rollouts.
- Knowledge of collections, lending, debt management, or customer servicing processes.
- Agile, Scrum, PRINCE2, PMP, or comparable certification.
- Experience collaborating with UX, Customer Experience, and Digital Product teams.
Work flexibility We give you the opportunity to adjust your work to your lifestyle. We offer flexible hours as well as the possibility of remote or hybrid work, depending on the role and your preferences.
Basic benefits package We care about the health and well-being of our employees - we provide private medical care, a MultiSport card.
Development on your terms We provide an individual development budget that you can use for your professional growth. As a Lumina Learning partner, we also give you access to unique tools and the support of certified practitioners, so you can better understand your potential and strengthen your talents.
Integration and shared experiences We regularly enjoy new experiences together and build relationships in an inspiring atmosphere. From cooking sessions, through yoga weekends in nature, to the thrill of escape rooms.
