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TGT Global

IT Support Engineer 1

TGT Global Quezon City, Metro Manila, Philippines

Outsourcing and Offshoring Consulting · 1,001-5,000 employees

14 h ago
support-engineer Mid (2-5 yrs) Full-time Philippines
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About the role

Provide comprehensive technical support to MSP partners and their clients by resolving incidents related to hardware, software, and networks. Proactively monitor IT systems, including servers and applications, to identify and address potential issues before they escalate.

What they look for

Active Directory Microsoft O365 BrightGauge ITGlue AutoTask Connectwise Fortinet Firewalls Windows Server Administration Incident management Technical support System monitoring Hardware troubleshooting Software troubleshooting Network support Documentation Communication

Requirements

Requires over 3 years of experience in an IT support role with expertise in Active Directory, Microsoft O365, and various monitoring tools. Candidates must possess strong problem-solving skills and the ability to communicate technical information clearly to non-technical customers.

Benefits

Health insurance Dental coverage Psychiatric support Medicine support Flu shots Life insurance Paid time off Annual appraisals Referral programs Free daily meals Career development Certifications Overseas training

Full description

PROTECTION AND IMMUNITY, STARTING DAY ONE!

Grow your career while being supported with comprehensive HMO as early as your Day 1 with us!

Awesome perks await in #WeAreTGT: EASTWOOD!

  • Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
  • Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
  • Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
  • Vibrant City Location: Work in Eastwood (Night Shift!)

As an IT Support Engineer...

You'll be responsible for providing comprehensive technical support to our MSP partners and their clients.

Ideal Technical Profile

  • More than 3+ years of required experience as an IT Support Engineer or similar technical support role
  • Expertise in Active Directory Administrations, Microsoft O365, BrightGauge, ITGlue, and/or AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administrations
  • Familiarity with IT monitoring tools and incident management systems.
  • Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.
  • Strong problem-solving and decision-making skills.
  • AMENABLE TO WORK ONSITE: Eastwood Night Shift

Your Impact Starts Here

Incident Management and Ticket Resolutions

  • Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software
  • Additional general administration tasks

Monitoring and Management of System Alerts

  • Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.

Other key responsibilities

  • Documentation and knowledge sharing
  • Communication with customers

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% virtual recruitment. Apply today!

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