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L3Harris Technologies

Lead, Technical Support Engineer (S1000D)

L3Harris Technologies Greenville, Texas, United States

Defense and Space Manufacturing · 10,001+ employees

6 d ago
support-engineer Principal (10+ yrs) Full-time United States
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About the role

The Lead Technical Support Engineer manages S1000D technical publication projects throughout their lifecycle, including setting up environments and supporting software testing. They provide guidance and training to authors while ensuring all documentation adheres to structured authoring guidelines.

What they look for

S1000D Technical writing Structured authoring XML SGML Structured FrameMaker Arbortext XMLSpy Oxygen XML Editor ATA100 ATA iSpec 2200 Technical support Software testing Project management DoD Secret Clearance Technical publications

Requirements

Candidates must have a Bachelor's degree with nine years of experience, a graduate degree with seven years, or at least 13 years of relevant experience in a structured authoring environment. The role requires the ability to obtain and maintain a DoD Secret Clearance.

Full description

Job Title: Lead, Technical Support Engineer (S1000D Structured Data Project Lead)

Job Code: 47319

Job Location: Greenville, TX (On-Site)

Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off.

Job Description:

The Lead, Technical Support Engineer is responsible for setting up, maintaining, and supporting S1000D Technical Publication projects throughout their lifecycle. The position will provide guidance and training to authors, reviewing authored data adhering to structured authoring guidelines, contributing to Technical Publication S1000D discussions, supporting the department- or group-level Technical Lead, and supporting testing of internally developed software. Additionally, the employee will be required to assist authors with tools used to generate S1000D content for flight and/or maintenance manuals for airborne and/or ground-based mission systems.

Essential Functions:

  • Authoring, setting, up and/or managing technical publications in a S100D, Non-S1000D XML, SGML, and/or Structured FrameMaker environment for AirForce, Army, or Navy programs.
  • Provide guidance and training to authors and customers.
  • Reviewing authored data and adhering to structured authoring guidelines.
  • Contributing to Technical Publications S1000D discussions, supporting the department or group -level technical lead.
  • Testing and troubleshooting of internally developed software.
  • Assisting users with tools used to generate S1000D content for flight and/or maintenance manuals for airborne and/or ground-based mission systems.
  • Lead defined budgets and meet deadlines.
  • Ability to obtain and maintain a DoD/DoW Secret Clearance.
  • Other duties as assigned by Supervisor.

Qualifications:

  • Bachelor’s Degree with nine (9) years of technical publication authoring experience within a structured authoring environment (S1000D, Non-S1000D XML, SGML, and/or Structured FrameMaker).
  • Graduate Degree with seven (7) years of technical publication authoring experience within a structured authoring environment (S1000D, Non-S1000D XML, SGML, and/or Structured FrameMaker).
  • In Lieu of a degree, a minimum of 13 years of technical publication authoring experience within a structured authoring environment (S1000D, Non-S1000D XML, SGML, and/or Structured FrameMaker).

Preferred Additional Skills:

  • Experience with WebX UltraAuthor, Structured FrameMaker, and/or XML editing software applications (Arbortext, XMLSpy, Oxygen XML Editor etc.) as well as a working knowledge of S1000D project development (DMRL, BREX, DM management).
  • Strong working knowledge of S1000D, ATA100, ATA iSpec 2200, MIL-PRF-38807C, MIL-STD-37874, and MIL-STD-2361C.
  • Excellent communication skills with the ability to consider varying viewpoints and perspectives.
  • Strong computer skills with a solid understanding of MS Office Suite and applications.
  • Experience either authoring, setting up, and/or managing technical publications in an S1000D/XML/Structured FrameMaker environment for Air Force, Army, or Navy programs.
  • Technically minded and adept at learning new software applications.
  • Ability to think holistically about tools and processes, and tactically and strategically when considering solutions.

#LI-AH1 #LI-Onsite

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