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MAINI LLC

Level 2 Onsite IT Support Engineer

MAINI LLC Dyersville, Iowa, United States

IT Services and IT Consulting · 11-50 employees

2 d ago
support-engineer Mid (2-5 yrs) Temporary United States
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About the role

Provide hands-on technical support for hardware, operating systems, and core business applications at the client site. Manage user accounts, endpoint devices, and network connectivity while resolving escalated IT incidents.

What they look for

Desktop Support Hardware Troubleshooting Microsoft 365 Active Directory Microsoft Intune Endpoint Management Network Troubleshooting DNS DHCP IP Addressing Group Policy Technical Documentation Customer Service Problem Solving

Requirements

Requires 3–5 years of relevant IT support and desktop troubleshooting experience. Proficiency in Windows environments, Microsoft 365, Active Directory, and Microsoft Intune is essential.

Full description

Job Description

About the Role

We are seeking a skilled Level 2 Onsite IT Support Engineer to provide hands-on technical support, endpoint management, and infrastructure troubleshooting for our client location. In this role, you will serve as an essential onsite technical resource, resolving escalated IT incidents and ensuring seamless day-to-day operations.

Key Responsibilities

  • Provide end-user support for desktop and laptop hardware, operating systems, and core business applications.
  • Troubleshoot and manage Microsoft 365 (M365) and Active Directory user accounts, permissions, and group policies.
  • Administer and manage endpoint devices utilizing Microsoft Intune.
  • Diagnose and resolve network connectivity issues, including DNS, DHCP, and IP addressing.
  • Handle escalated Level 2 IT support tickets, ensuring timely resolution and strict adherence to SLAs.
  • Maintain accurate documentation of troubleshooting steps, hardware assets, and ticket resolutions.

Requirements & Qualifications

  • 3–5 years of relevant IT support and desktop troubleshooting experience.
  • Strong hands-on proficiency with Windows desktop environments, M365, and Active Directory.
  • Familiarity with cloud-based endpoint management and deployment tools (Microsoft Intune).
  • Excellent communication, customer service, and problem-solving skills.
  • Ability to successfully clear a background check and drug screening.

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