IT Support Engineer

Job Description & Responsibilities

Persistent Systems is looking for an IT Support Engineer to support our geographically dispersed user base. You will be responsible for administration and internal support of the company’s PCs, printers, servers, phones, and related equipment. Day-to-day responsibilities include end-user support, license tracking, and performing PC maintenance, upgrades, and configurations on Windows 10 and Ubuntu. You will respond to inquiries and requests for assistance with software, hardware, and other problems requiring resolutions. You will provide expertise, advice, and advanced knowledge, to users, including in-depth problem-solving to help diagnose and resolve system issues. You will also open, track, and close support tickets, while reporting back to end-users.

Position Responsibilities 

• Provide helpdesk support and resolve issues for end-users

• Monitor and respond quickly and effectively to requests received through the IT helpdesk

• Document and update internal technical procedures and How-To guides

• Automate and manage Windows and Linux workstation setup and deployment for new employees including hardware and software

• Experience with O365 user and workstation administration

• Support the onboarding of new users

• Maintain inventory of all equipment, software and software licenses

• Assign users and computers to proper groups in Active Directory

• Perform timely workstation hardware and software upgrades and maintenance releases as required

Job Qualifications & Experience

Minimum Qualifications

• Associate degree in Computer Science or a related field or equivalent experience

• 2+ years of Helpdesk or related computer support experience

• Experience with Windows, Linux, Android, and iOS operating systems

• Advanced knowledge of the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook

• Basic Networking and TCP-IP knowledge

• VOIP and IP Telephony knowledge

• Must have a United States security clearance or the ability to obtain a United States security clearance

Preferred Qualifications

• Bachelor’s degree in information systems, computer science or related field

• Scripting and desktop automation experience

• Basic server administration experience

The base pay for this role can vary from $35 to $48 an hour based on individual qualifications. Eligibility for yearly discretionary bonus. Persistent Systems, LLC offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance; paid time off (sick time and vacation time); flexible spending accounts; 401(k) plan with company match; fitness membership reimbursement; tuition assistance; mental health benefits; and pet discounts

Company Overview

Persistent Systems, LLC, a leader in defense technology, has been engineering secure Mobile Ad Hoc Networking (MANET) solutions since 2007, enabling joint forces and multinational coalitions to communicate, collaborate, and achieve mission success. Persistent created the Wave Relay® Ecosystem, a unified data network for unmanned systems, sensors, and software, empowering warfighters to accomplish tactical objectives across the operational area.  Built on the company’s Wave Relay MANET and Cloud Relay™ technologies, this ecosystem delivers a global data fabric for military, first responders, and commercial users. Persistent has offices in New York City, Colorado, North Carolina, Montana, North Dakota, and Wyoming.