Senior Application Support Engineer (ID: 4141)

As a Senior Application Support Engineer, you will:

• Monitor and support production applications to ensure high availability, stability, and performance.

• Troubleshoot production incidents, perform root cause analysis (RCA), and manage recurring application issues.

• Handle application deployments, release activities, configuration changes, and production fixes.

• Monitor application logs, batch jobs, APIs, system interfaces, and alerts to identify and resolve operational issues.

• Manage incidents and service requests using ServiceNow, JIRA, or similar IT service management tools.

• Collaborate with development, infrastructure, database, security, and business teams to resolve production-related issues.

• Automate repetitive operational tasks using Shell, Python, or PowerShell scripting.

• Develop and maintain operational documentation, Standard Operating Procedures (SOPs), runbooks, and knowledge articles.

• Participate in major incident management, post-incident reviews, and problem management activities.

• Support change management processes and ensure all production changes comply with operational standards and controls.

What You Bring to the Table:

• 10+ years of overall IT experience in application support, production support, or related technical operations.

• Strong experience in production application monitoring, incident management, and troubleshooting.

• Hands-on experience with Linux/Unix operating systems and shell scripting.

• Good knowledge of SQL and relational databases.

• Experience with incident management, problem management, and root cause analysis.

• Exposure to application monitoring and logging tools such as Splunk, Dynatrace, Grafana, AppDynamics, ELK Stack.

• Understanding of REST APIs, microservices, batch processing, and application interfaces.

• Familiarity with CI/CD tools such as Jenkins, GitLab CI/CD, or Azure DevOps.

You should possess the ability to:

• Troubleshoot complex production issues and restore application services within agreed timelines.

• Analyse application logs, system alerts, and database queries to identify the root cause of issues.

• Work with cross-functional teams to resolve critical incidents and maintain service continuity.

• Automate operational activities and repetitive tasks using scripting languages.

• Support application deployments, release management, and production configuration changes.

• Work with monitoring and logging tools to proactively identify performance and availability issues.

• Maintain accurate technical documentation and operational procedures.

• Follow ITIL-based incident, problem, and change management processes.

• Work independently in a production support environment and handle critical situations effectively.

What We Bring to the Table:

• An opportunity to work on enterprise-level production applications in a dynamic technical environment.

• Exposure to application support, production operations, and DevOps practices.

• Opportunities to work with modern monitoring, automation, and CI/CD technologies.

• Collaboration with cross-functional technical and business teams.

Let’s Connect

Want to discuss this opportunity in more detail? Feel free to reach out.

Recruiter: Keerthika

Phone: +31 20 369 0609 ; Extn :148

Email: keerthika.p@stafide.nl

LinkedIn: https://www.linkedin.com/in/keerthika-p-36163a308/