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CID Consulting

Salesforce Functional Specialist

CID Consulting Cairo, Cairo, Egypt

Business Consulting and Services · 11-50 employees

19 h ago
salesforce Mid (2-5 yrs) Full-time Egypt
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About the role

Translate client business processes into Salesforce requirements, configurations, and user-friendly CRM solutions. Conduct workshops, demos, and user training while collaborating with technical teams on customizations and integrations.

What they look for

Salesforce Configuration CRM Process Knowledge Requirements Gathering Documentation Communication Sales Cloud Service Cloud Business Analysis Solution Design User Training Data Modeling Reporting Dashboards Flows

Requirements

Requires 3-5 years of experience in Salesforce configuration and CRM process mapping. Professional certifications such as Salesforce Administrator or Consultant are preferred.

Full description

Role Purpose

Translate client business processes into Salesforce requirements, configurations, and user-friendly CRM solutions.

Key Responsibilities

  • Gather

and document business requirements.

  • Map

sales, service, and customer processes.

  • Configure

Salesforce objects, fields, flows, reports, dashboards, and approval processes.

  • Write

user stories and support solution design.

  • Conduct

workshops, demos, testing, and user training.

  • Work

with technical teams on customizations and integrations.

Requirements

Required Skills

  • Salesforce

configuration, CRM process knowledge, requirements gathering, and documentation.

  • Strong

communication with business and technical users.

Preferred

Salesforce Administrator, Sales Cloud Consultant, or Service Cloud Consultant certification.

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