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Advantest

Production Support Engineer

Advantest Penang, East Java, Indonesia

Semiconductor Manufacturing · 1,001-5,000 employees

Oct 17
support-engineer Senior (5-10 yrs) Full-time Indonesia
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About the role

Support semiconductor production equipment through installation, relocation, upgrades, repairs, troubleshooting, and service contract delivery. Improve equipment performance and yield, address customer requirements, collaborate on service opportunities, and contribute to technical projects, factory automation, and product improvements.

What they look for

Equipment Troubleshooting Test Program Troubleshooting Yield Improvement Hardware Support Equipment Installation Equipment Repair Equipment Performance Improvement Customer Management Software License Management C++ Java Advantest V93000 Overall Equipment Effectiveness Factory Automation Project Management Problem-Solving

Requirements

Requires a degree in Electronics Engineering, Electrical Engineering, or a related discipline, plus four to six years of relevant semiconductor manufacturing, testing, or equipment support experience. Candidates should have hands-on troubleshooting experience, proficiency in C++ and Java, knowledge of equipment effectiveness and factory automation, and strong customer, communication, analytical, and problem-solving skills; occasional travel is required.

Full description

  • Provide technical support for equipment installation, relocation, acceptance, upgrades, repairs, and field change orders.
  • Troubleshoot test programs, hardware, yield, application, and production equipment issues.
  • Recommend solutions to improve equipment performance, utilization, and production yield.
  • Manage customer technical requirements and resolve issues promptly.
  • Support software licence management for local and global customers.
  • Deliver service contract commitments according to required quality standards.
  • Collaborate with Service Sales to identify service and solution opportunities.
  • Provide technical feedback to the factory for product and performance improvements.
  • Support or lead technical projects and factory automation integration.
  • Advise customers on equipment efficiency, productivity, and manufacturing improvements.

Qualifications

  • Degree in Electronics Engineering, Electrical Engineering, or a related discipline.
  • Four to six years of relevant experience in semiconductor manufacturing, testing, or equipment support.
  • Hands-on experience troubleshooting test programs, yield problems, hardware, and equipment faults.
  • Proficiency in C++ and Java; Advantest V93000 experience is an advantage.
  • Knowledge of Overall Equipment Effectiveness, productivity improvement, smart factory concepts, and factory automation.
  • Strong customer management, communication, analytical, and problem-solving skills.
  • Self-driven, customer-focused, quality-conscious, and results-oriented.
  • Project management experience is an advantage.
  • Occasional travel required, sometimes on short notice.

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