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Encora

Mid Support Engineer

Encora Heredia, Costa Rica

IT Services and IT Consulting · 5,001-10,000 employees

Oct 21
Remote support-engineer Senior (5-10 yrs) Full-time Costa Rica
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About the role

Provide production support, continuous monitoring, and incident resolution for US regional applications to ensure SLA compliance. Manage database queries, server logs, and CI/CD deployment activities to maintain infrastructure stability.

What they look for

Production Support SQL Oracle DB Linux GitHub Jenkins Splunk Dynatrace ITIL CI/CD Incident Resolution Monitoring Troubleshooting Data Management Analytics

Requirements

Requires 3–8 years of experience in production support with advanced knowledge of Oracle DB and SQL. Candidates must have hands-on experience with monitoring tools like Splunk or Dynatrace and familiarity with ITIL processes.

Full description

Job Title: Mid Support Engineer Key Skills: Production Support, SQL, Oracle DB, Linux, GitHub, Jenkins, Splunk, Dynatrace, ITIL, CI/CD Experience: 3–8 YOE Location: Costa Rica Mode: Remote

We at Coforge are hiring Mid Support Engineer (#15124-5-1) with the following skill set.

Key Responsibilities

• Provide production support, continuous monitoring, and incident resolution for US regional applications to minimize downtime and ensure SLA compliance.

• Write and troubleshoot SQL DDL and DML queries, including joins, aggregate functions, and CASE statements, within Oracle database environments.

• Monitor and analyze server logs using tools such as Splunk and Dynatrace, creating dashboards and alerts to enable proactive incident detection and resolution.

• Support CI/CD and deployment activities using GitHub and Jenkins while troubleshooting applications and maintaining the required infrastructure.

Required Skills & Qualifications

• 3–8 years of relevant experience in Production Support or related technical support environments.

• Advanced knowledge of Oracle DB and strong SQL skills, including DDL, DML, joins, aggregate functions, and CASE statements.

• Experience working with Linux-based infrastructure and cloud services.

• Strong monitoring and debugging skills for server and application logs.

• Hands-on experience with Splunk, Dynatrace, or similar monitoring tools.

• Experience creating and optimizing monitoring alerts and dashboards.

• Experience with GitHub for code debugging and Jenkins for deployments.

• Experience setting up tools and required infrastructure.

• Knowledge of ITIL processes, including Incidents, Problems, and RFCs.

Preferred Skills:

• Experience supporting business-critical applications in 24/7 production environments.

• Strong troubleshooting and incident-resolution capabilities.

• Familiarity with Data Management & Analytics environments.

• Experience supporting applications with strict SLA and availability requirements.

Posted On: 21-10-2026

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

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