Support Engineer - Commercial Lending Technology (Night Shift)

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Belonging at Absa

Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.

Job Summary

Work as part of the Commercial Lending Technology team to provide overnight operational and technical support across the full Commercial Lending technology estate.

The role is responsible for monitoring overnight batch processing, applications and supporting services; identifying, investigating and resolving technical issues; coordinating resolution with relevant internal teams and technology partners where required; and ensuring that incidents are effectively managed and communicated.

The Support Engineer will also perform and coordinate planned maintenance activities, including server patching and security-certificate renewals, and will support the administration, configuration, maintenance and optimisation of Commercial Lending technology services. The role is expected to analyse system behaviour, identify operational risks and recommend improvements that enhance platform stability, resilience and performance.

The position requires practical Linux and application-support capabilities, basic development and SQL skills, and the ability to work independently during overnight support periods. Knowledge of AWS environments would be advantageous as elements of the Commercial Lending estate transition to AWS.

Job Description

Key Accountabilities

Production Support & Monitoring

• Provide overnight operational support across Commercial Lending applications and services.
• Monitor critical batch processing, interfaces, system health, and supporting infrastructure.
• Investigate and resolve production incidents and service disruptions.
• Perform log analysis and technical troubleshooting to identify root causes and restore services.
• Escalate complex issues to the appropriate technical teams and vendors.

Batch Processing & Operational Support

• Monitor daily and overnight batch processing.
• Support batch recoveries, reruns, bulk updates, and ad hoc processing requests.
• Validate successful completion of processing activities and identify downstream impacts.
• Maintain accurate operational records, incident logs, and shift handovers.

Technical Maintenance & Platform Stability

• Support server patching, maintenance, upgrades, and production releases.
• Assist with Linux administration activities, system monitoring, and storage management.
• Support security certificate renewals and certificate-related troubleshooting.
• Contribute to platform stability, performance improvement, and operational efficiency initiatives.

Incident & Problem Management

• Take ownership of incidents through investigation, resolution, and escalation.
• Conduct root cause analysis and recommend preventative measures.
• Identify recurring issues and opportunities for automation or process improvement.
• Collaborate with application, infrastructure, database, cloud, security, and vendor teams.

Governance & Documentation

• Adhere to change, risk, security, and operational governance processes.
• Maintain operational documentation, support procedures, and technical knowledge articles.
• Support disaster recovery, service restoration, and operational readiness activities.

Essential Experience

• 4+ years' experience in Application Support, Production Support, Site Reliability Engineering, Technical Support, or Operations Engineering.
• Experience supporting business-critical production applications.
• Experience monitoring and supporting overnight or batch processing environments.
• Practical Linux administration experience.
• Experience with Linux Bash scripting.
• Strong SQL and relational database knowledge.
• Experience performing log analysis and technical troubleshooting.
• Experience supporting server patching, scheduled maintenance, and production releases.
• Experience working within highly integrated enterprise application environments.

Technical Skills required

• Linux Administration
• Linux Bash Scripting
• SQL
• Application Support
• Incident Management
• Production Support
• Batch Processing
• Log Analysis
• Root Cause Analysis
• Monitoring & Alerting
• Server Maintenance
• Change & Release Management

Advantageous

• AWS Cloud Services
• Git
• HTML, CSS, JavaScript, or PHP
• Hadoop/Data Warehouse environments
• Automation and scripting
• Enterprise Lending Platforms

Key Competencies

• Strong troubleshooting and analytical skills
• Ability to work independently in a production support environment
• Structured problem-solving approach
• Excellent time management and prioritisation skills
• Strong communication and stakeholder engagement
• Proactive identification of risks and operational issues
• Continuous improvement mindset
• Ability to perform effectively under pressure

Education

Bachelor's Degree: Information Technology