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NSC Global

IT Support Engineer

NSC Global Penzberg, Bavaria, Germany

IT Services and IT Consulting · 1,001-5,000 employees

6 d ago
support-engineer Mid (2-5 yrs) Other Germany
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About the role

Provide on-site end-user and production-floor IT support for computers, mobile devices, Microsoft 365, network connectivity, printers, label printers, barcode scanners, and other manufacturing peripherals. Manage incidents, Active Directory tasks, device lifecycle and asset records, and coordinate escalations while following GMP, security, and regulatory requirements.

What they look for

Windows Desktop Support Microsoft 365 Active Directory IT Service Management ServiceNow Jira Service Management LAN/WAN Networking Wireless Networking Printer Support Zebra Label Printers Datamax Printers Barcode Scanners IT Asset Management GMP Compliance Troubleshooting Customer Service

Requirements

Candidates should have enterprise desktop-support experience, strong knowledge of Windows and Microsoft 365, Active Directory administration experience, and familiarity with ITSM ticketing systems and networking. Experience with manufacturing printers and peripherals, asset management, troubleshooting, and customer service is expected; regulated-environment experience, GMP knowledge, industry certifications, and an IT-related degree or diploma are preferred.

Full description

Overview

NSC Global is seeking an IT Support Engineer to provide dedicated on-site support within a GMP (Good Manufacturing Practice) manufacturing environment. This role is responsible for supporting manufacturing and business users by ensuring the availability and performance of workplace technology, production-supporting systems, network connectivity, and critical peripheral devices.

As many of the technologies supported are located within controlled manufacturing areas, this position requires a consistent on-site presence to provide hands-on assistance and ensure minimal disruption to production operations

Responsibilities

  • Provide deskside and walk-up support for Windows desktops, laptops, mobile devices, and Microsoft 365 applications.
  • Diagnose and resolve hardware, software, operating system, and user-related issues.
  • Manage incidents and service requests through ServiceNow, Jira Service Management, or similar ITSM platforms.
  • Perform Active Directory administration, including user onboarding, offboarding, password resets, access provisioning, and group management.
  • Deliver IT support within GMP-controlled manufacturing environments while adhering to site procedures and compliance requirements.
  • Troubleshoot wired and wireless network connectivity issues, including cabling, patching, endpoint connectivity, and WLAN access.
  • Install, configure, maintain, and troubleshoot office and manufacturing printers.
  • Support and maintain Zebra and Datamax label printers, including label printing, configuration, connectivity issues, print-quality troubleshooting, and integration with manufacturing processes.
  • Support barcode scanners and other production-floor peripherals used within manufacturing operations.
  • Coordinate with infrastructure, networking, application, and remote support teams to resolve escalated issues.
  • Maintain accurate IT asset records and manage device deployment, replacement, and lifecycle activities.
  • Document support activities and maintain compliance with operational, security, and regulatory requirements.

Qualifications

Required Experience & Skills

  • Experience providing end-user computing and desktop support within enterprise environments.
  • Strong knowledge of Windows operating systems, desktop hardware, and Microsoft 365.
  • Experience administering Active Directory user accounts and permissions.
  • Familiarity with ServiceNow, Jira Service Management, or similar ticketing systems.
  • Understanding of LAN, WAN, and wireless networking concepts.
  • Experience supporting printers, Zebra label printers, Datamax printers, barcode scanners, and related manufacturing peripherals.
  • Knowledge of IT asset management and hardware lifecycle processes.
  • Strong troubleshooting, customer service, and communication skills.
  • Ability to work independently while effectively managing multiple priorities.

Preferred Qualifications

  • Experience supporting pharmaceutical, biotechnology, medical device, manufacturing, or other highly regulated environments.
  • Understanding of GMP regulations and controlled area working practices.
  • ITIL, CompTIA, Microsoft, or similar industry certifications.
  • Degree or diploma in Information Technology or a related field.

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