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Computacenter

AUS - IT Support Engineer (4-mth)

Computacenter Sydney, New South Wales, Australia

Information Technology & Services · 10,001+ employees

Oct 16
support-engineer Mid (2-5 yrs) Contractor Temporary Australia
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About the role

The IT Support Engineer will manage mobility provisioning, including asset collection, device deployment, and inventory tracking. They will also perform troubleshooting for mobile devices and coordinate with vendors and carriers to resolve service issues.

What they look for

IT Support Asset Management Mobility Provisioning Troubleshooting Inventory Management Device Deployment Vendor Management Data Remediation Hardware Repair Carrier Management Mobile Device Management Technical Documentation

Requirements

Candidates should have experience in IT support, specifically with mobile device management and asset lifecycle processes. The role requires strong organizational skills to handle audits, inventory records, and timely case closures.

Full description

Job Description

We are seeking for competent candidates for a 4-month project in Sydney to support Mobility Provisioning task accountability as listed below:

Quarterly Audit

  • Perform quarterly pre-audits and locate the missing assets as required

Asset Collection of terminated users

  • Take ownership of the asset collection cases and work with the managers to get the terminated users' assets back

Receiving Returned Assets

  • Closing the transactions of the returned assets and keeping them on the dedicated spots (e.g., EOL pile, Faulty pile, etc.)

Asset Disposals

  • Working with Mobility and the disposal vendor to dispose of end-of-life assets

Troubleshooting Devices

  • Minor vendor/carrier management
  • Repair facilitation
  • Data remediation
  • Device repair:
  • Contact Apple for ACE Warranty
  • iPhone swaps with IBM
  • Inventory broken intake and outtake, send list to mobile admin
  • Service troubleshooting (carrier contact may be required):
  • SIM card swaps
  • Reporting service issues to the carrier
  • Mobile Escalations from Techforce
  • Provision international features
  • Attend bi-monthly mobile POC sync meeting / Required stand up daily / weekly whatever applicable

Deployments

Phone:

  • Assign and update Tech Asset
  • Update mobile contact record
  • Deploy mobile devices
  • Day 1 Deployments
  • Provide Device Upgrade Survey to end users - Missed upgrade cases
  • Support Special Project related requirements
  • Support Shipping outward and Inward wherever applicable
  • Deploy Monthly Mobile Upgrades & work on Old Device returns
  • TImely Case closures and Mobility Queue Management
  • Mobile Activation Unlock
  • Loaner for traveling to HRC Countries - Mobiles

MiFi:

  • Verify cost center is participating in the MiFi program
  • Update (Mifi) phone number in mobile contact record
  • Device activation

Inventory

  • Record new incoming phones for tech assets
  • Record incoming and outgoing warranty replacement
  • Weekly inventory of new and break fix devices
  • Quarterly Audit
  • Asset Tagging (where applicable)
  • Disposals

Work hours

  • Core service hours: 09AM to 06PM local time zone, Monday to Friday

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