Business Analyst - Operations - Graduate

Area of Interest: Business Analysis and Consulting

Business Area: Global Chief Operating Office

Short Description: Use insight and analysis to solve problems and support better business outcomes

About the business area

The Group Chief Operations Office drives operations performance standards, service excellence, and consistency across the Group and our Global Service Centres (GSCs). This central team oversees areas such as business intelligence, cost management, reporting, billing and regulatory compliance. In addition, through its GSC Capabilities team, it’s responsible for enterprise-wide workforce management, location strategy, future skills, and group common services (AI, automation, and other strategic initiatives).

Who you are

We’re looking for people who are always seeking better ways to do things. You’re curious about how things work, enjoy tackling challenges, and handle change with ease.

You could be a great fit if you’re:

• A natural collaborator: You’re comfortable building relationships across teams, countries and cultures, using open communication to share knowledge and deliver results.

• An analytical thinker: You’re confident with numbers – you simplify complex information, turn data into insights, and create smart, logical solutions that drive change.

• A clear, digital-first communicator: You present complex ideas simply – whether in person or in writing – using tools like Excel, PowerPoint and Word to structure information that can build trust and influence results.

• Eager to learn: You’re adaptable, curious, and quick to embrace new tools, environments and ways of working.

• Ownership-minded: You take initiative and understand project-management basics – planning, prioritising and tracking risks and milestones – to help deliver change.

What you’ll do

Over this two-year programme, you’ll rotate and explore different parts of our organisation, build a strong network, and make an impact from day one – seeing how the Group Chief Operating Office simplifies operations, and drives transformation through data led insights, to deliver a world-class service to our customers and colleagues globally.

Here’s a taste of what you’ll work on:

• Shaping the future: Use technology and automation to streamline processes and make HSBC more efficient for the long term.

• International partnerships: Work with global teams, learn how they operate, and suggest improvements that scale across markets to drive excellence.

• Continuous improvement: Apply risk, control and process-improvement frameworks to ensure we’re always getting better.

• Making recommendations: Combine data, market practice and customer insight to propose changes that deliver real outcomes.

• Data-led decisions: Analyse financial, operational and risk data to generate insights that guide decision-making and sharpen your commercial knowledge.

• Driving innovation: Identify problems, research options and contribute ideas that advance HSBC’s digital transformation, enhancing resilience, improving efficiency and delivering outstanding services to our customers.

What you’ll learn

You’ll get a blend of technical training, skills coaching and hands-on experience to kickstart your career as an Operations Business Analyst.

• Targeted training: From Excel and data visualisation to project management and customer insight.

• On-the-ground experience: Rotations across different teams to broaden your view of HSBC.

• Bespoke development: Sharpen your behavioural skills including – collaboration, communication, resilience, leadership and more – through workshops and coaching.

• Stakeholder management: Work with colleagues across the business and learn from our experts.

• Skills for the future: Balance technical capability with the behaviours needed to thrive in a global organisation.

Eligibility Criteria

To be eligible, you must:

• Be available to work full time from July 2027 onwards

• Have obtained, or expect to achieve, a minimum GPA of 4.0/5.0 or 3.2/4.0 (or overseas equivalent, as shown on your official university transcript/degree certificate)

• Be fluent in English

• Be a recent graduate with less than 2 years of full-time job experience, or will you have graduated by July 2027

• We will consider candidates that require visa sponsorship for this role

We only accept one application per recruitment cycle so please take time to explore our opportunities before applying as we may not be able to transfer your application to other vacancies.

Applications will be reviewed on a rolling basis and we may close this vacancy earlier than the advertised closing date if we receive a high volume of applications. Please apply as soon as possible to be considered.