Junior Application Support Engineer

Job Description:

Job Description

The Junior Application Support Engineer role:

We are looking for a motivated Junior Applications Engineer to join our technical team to provide Applications Support to a major client for DXC.

This role will require an understanding of applications support. It will be a hybrid role with elements of office-based working and at home. The working hours will be a mixture of 7am – 3pm and 9:30am to 5:30pm. The maximum days on site per week will be 3-4.

Focus on diagnosing, escalating, and resolving technical issues, ensuring applications remain stable while building foundational skills in coding, systems management, and customer communication.

Undertake service management and minor enhancement activities involved in the ongoing delivery of Application Management.

Responsibilities:

· Performing early morning checks to ensure applications are healthy before the users log in.

· Monitor, diagnose and resolve technical issues related to Windows desktop and server-based applications.

· Manage incoming support requests ensuring all issues are troubleshooted and prioritised according to SLA.

· Assist in the deployment of software patches, upgrades and configuration changes across Production and Non-Production environments.

· Investigate Windows Event Viewer and Application log analysis to identify root causes of application errors.

· Create and update “how to guides” and knowledge base articles for common fixes and internal processes.

· Collaborate closely with other application engineers in the team as well as liaising with the client on a regular basis.

· Work together with the applications team to identify and implement continual service improvement activities.

Key Skills:

· 0-2 years of experience in IT support, application support, or a closely related technical field

· Strong analytical and problem-solving abilities

· Excellent communication skills and the ability to work in a team-oriented environment

· The following technical skills would be beneficial:

A basic understanding of ServiceNow

Experience in using Windows-based Applications

Basic knowledge of MS Azure

Experience of using MS Office Suite

An understanding of ITIL Principles. ITIL V4 Foundation Certification is desirable

DXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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