Lead Support Engineer

Duties:

• Administer and support enterprise BI platforms including Tableau, Power BI, QlikView, SAP

Business Objects, and Curator, providing L2/L3 production support by diagnosing and resolving

complex application and performance issues. • Install, configure, and maintain BI infrastructure

across multiple environments and Windows servers, ensuring system stability, scalability, and

optimal performance. • Design, develop, and maintain interactive dashboards and reports using

Tableau, Power BI, Web Intelligence, and Crystal Reports to deliver actionable insights for

business decision making. • Perform data modeling and integration activities, connecting BI

solutions with backend systems such as Oracle, SQL Server, Teradata, and PostgreSQL to ensure

accurate and efficient data delivery. • Automate BI processes including data extract refreshes,

report publishing, and workflow orchestration using REST APIs and other automation

techniques to improve operational efficiency. • Monitor platform performance and capacity

utilization, conduct performance tuning, and lead capacity planning initiatives to ensure high

availability and responsiveness of BI systems. • Establish and enforce BI governance

frameworks, including workspace management, content lifecycle management, and publishing

standards within Power BI and other BI platforms. • Configure and manage secure data

connectivity solutions, including Data Gateway clusters, SSO, and Azure AD integration,

ensuring compliance with enterprise security and access control policies. • Administer user

access and security models, implementing role-based access control (RBAC), permissions, and

authentication mechanisms across Tableau Server, Power BI Service, and SAP Business Objects

environments. • Develop and optimize SAP Business Objects content, including Web

Intelligence reports, universes (UNX/UNV), and Crystal Reports, ensuring efficient query

performance and enhanced user experience. • Lead BI platform migrations and upgrades,

including transition from Power BI Premium to Microsoft Fabric, ensuring seamless migration of

datasets, reports, and pipelines with minimal downtime. • Collaborate with cross-functional

teams and stakeholders, including infrastructure, cybersecurity, vendors, and offshore teams, to

gather requirements, define user stories, manage testing, and ensure successful project delivery

with stakeholder sign-off.

Requirements:

Requires Bachelors degree or foreign academic equivalent in Computer Science, Applied

Computer Science, Computer Engineering, Computer Applications, Management Information

Systems, Information Science or related field. Requires 5 years of experience in the job offered

or as Lead Engineer, Senior software engineer, Software Engineer or related field. Requires

experience in Tableau server 2019, Tableau Desktop & PREP 2019, SAP Business Objects 4.1,

Crystal reports 2016, Universe Design tool & Information Design tool 4.1,Power BI Service,

Power BI desktop, QlikView Server 11, Qlik View Desktop 11, PostgreSQL, Windows Server.

Job requires relocation to unanticipated client locations throughout the US with Multiple Openings