IT Support Engineer

We're growing past the point where engineers can also be the office's part-time IT fix-it person. We need someone who owns day-to-day IT support end to end, so the rest of the team can focus on what they're actually here to build. This isn't a stepping stone role we're figuring out as we go: we know exactly what it needs to be, and we want someone who can walk in and take it on from day one.

What you'll be working on

• Being the first point of contact when something breaks: laptop issues, Wi-Fi problems, account access, the daily stuff that keeps 77 people moving.

• Managing Microsoft 365 day to day: Outlook, Teams, and related tools.

• Managing devices through MDM, keeping them provisioned, secure, and up to date.

• Running support through an ITSM tool, so nothing falls through the cracks.

What makes this role different

You won't be buried in a huge ticket queue at a company where IT is an afterthought. You'll support a small, sharp team that notices and appreciates when things run smoothly, and you'll have room to actually fix things properly instead of just patching them.

Skills we need

• Solid experience with day-to-day desktop support.

• Strong Microsoft 365 knowledge.

• Experience managing devices through an MDM.

• Experience working within an ITSM tool/process.

• Clear, confident English communicator. You'll be talking to people all day, so this matters as much as the technical skills.

• Based in or able to relocate to Abu Dhabi.

Nice to have

• On-prem data centre management.

• Networking fundamentals.

• Basic cloud knowledge (Azure).

What we're not looking for

This isn't a networking, cloud, or infrastructure role, if that's what you're looking to do next, this won't be the right fit. We're also not looking for someone who needs a lot of hand-holding on the basics; we want someone experienced enough to just take ownership.