IT Systems Engineer (macOS and iOS Management)

IT Systems Engineers are responsible for monitoring, installation, configuration, administration, troubleshooting and maintenance of technology solutions. IT Systems Engineers provide technical support, troubleshoot problem and perform scripting/programming to ensure stable and efficient operation of technology solutions.

Important To Know

• This position is a hybrid work arrangement that combines in-office engagement at our corporate office in Jacksonville, FL, days and times are determined and based on the requirements of the business.

• Ideal candidates live within 50 miles of Jacksonville, FL and open to relocation

• Ideal candidates live within 50 miles of Jacksonville, FL or are open to relocation.

• A technical review will be part of the interview process

What You Will Be Doing

• Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology

• Manages system/application environment and ongoing operations

• Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards

• Researches, designs, implements and tests technology solutions

• Proactively monitors and reports performance and utilization of assigned technologies

• Troubleshoots software and/or hardware issues/failures

• Resolves alerts and performs remediation activities

• Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners

• Collects and presents data for reporting and planning

• Assists with developing tactical strategies, processes and procedures related to systems/application administration

• Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors

• Collaborates with IT and business area partners on work groups and initiatives

• Determines best course of action for meeting business needs

• May provide input into infrastructure architecture designs

• Writes programming/scripting

• May participate in Disaster Recovery planning and exercises

• Ensures execution and alignment to architectural standards and blueprints

• May contribute input to infrastructure architecture

• Performs on-call activities as needed for the environment and technologies

What We Require

• Prior experience working in healthcare, health insurance or financial environments as it relates to HIPAA, PCI, SOC2, HITRUST and CMS Compliance

• 4 or more years demonstrated proficiency and experience in design, implementation, monitoring and troubleshooting technology or equivalent combination of transferrable experience and education

• Bachelor's degree in an IT related field or equivalent work experience

• Extensive working knowledge of multiple technologies and their interfaces and integration

• Competent working in one or more environments highly integrated with an operating system

• Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations

• High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy

• Ability to manage tasks independently and take ownership of responsibilities

• Ability to learn from mistakes and apply constructive feedback to improve performance

• Ability to communicate technical information clearly and articulately

• Ability to adapt to a rapidly changing environment

What We Prefer

• Working knowledge and experience managing JAMF Pro for device enrollment, configuration profiles, smart groups, patch management and policy deployment

• Familiarity with Apple Business Manager, Automated Device Enrollment (ADE), and Apple's Volume Purchase Program (VPP)

• Experience with macOS imaging, packaging (PKG/DMG) and software deployment tools

• Understanding of zero-touch deployment and MDM enrollment workflows for Mac, iOS and iPadOS devices

• Multiple Site support

• Confidence supporting a large-scale user population across multiple sites

• Solid knowledge and experience with implementing and supporting Microsoft Windows Servers, Active Directory, LDAP, Group Policies, Permissions and applying Security Templates

• Support and administration for Windows Server 2022 and Server 2025

• Experience in vSphere 7.x & 8.x Administration and Support

• Knowledge and understanding of HCI and SDS platforms

• Installation, management and administration of SSL Certificates leveraging JAMF Pro as well as external enterprise tools

• Working knowledge of SSL/TLS protocols, standards and methodologies

• Strong knowledge of network routing, switching and firewall policies, protocols and standards

• Strong PowerShell scripting experience; working knowledge of Bash/shell scripting for macOS automation

• Strong knowledge of Apple device implementation and management in a clinic environment

• Evaluates current procedures and processes for accomplishing department objectives and continuously develops and implements improved practices

• Responsible for proper escalation, communications, and management of production system problems

• Contact vendors for problem and incident resolution

General Physical Demands

• Exerting up to 10 pounds of force occasionally to move objects.

• Jobs are sedentary if traversing activities are required only occasionally.

What We Offer As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan including employer match
• Paid time off, volunteer time off, 10 holidays and 2 well-being days
• Additional voluntary benefits available; and a comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Typical Annualized Offer/Hiring Range: $84,500 - $105,600

Annualized Salary Range: $84,500 - $137,300

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.