Senior Business Analyst

Service New Brunswick Senior Business Analyst Open Competition – Pay Band 6 (Classification under review) R85-2026/27-262 Flexible location within New Brunswick

Service New Brunswick (SNB) is seeking an individual with Senior Business Analyst expertise to join the Technology Services Division in the Digital Solution Services unit. The Senior Business Analyst will join a new Agile team being established to support a strategic approach based on a common framework for portable, verifiable, and user-controlled credentials.

Working at Service New Brunswick is more than just a job — it’s an opportunity to build a meaningful career. Guided by our vision of "Elevating Service Excellence", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.

Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2026!

What We Offer

At SNB, our people are at the heart of everything we do. We are:

• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by Purpose: Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development.

SNB also offers a comprehensive employee benefits package.

Reporting to a Product Owner, the Senior Business Analyst collaborates with the user community in an Agile operating environment to gather business requirements and conduct workflow analysis, transforming them into features and user stories supporting the design and successful implementation of solutions across the organization.

Your responsibilities will include but are not limited to:

• Conduct product feature deconstruction and story writing
• Provide backlog refinement support by partnering with the Product Owner to manage, groom, and prioritize the Agile team’s backlog.
• Participate in the planning, building and implementation of systems, upgrades and enhancements
• Accountable for the maintenance and support of these systems, including troubleshooting and issue resolution
• Ensure systems are configured to meet architectural, security, and user interface/user experience (UI/UX) standards and guidelines
• Create and implement testing approaches and processes to solve testing problems, including use of test automation approaches
• Participate and lead the development of testing strategies, test plans, and test cases to ensure smooth transition to training and deployment
• Create requirements traceability documentation
• Assist with functional, integration and user acceptance testing as required
• Coordinate and facilitate workshops to understand and develop client business processes, including current and future state analysis and gap definitions. This includes developing workshop materials, agendas and reports, as required
• Act as primary conduit by working with Agile teams, architects, and business stakeholders to analyze business needs and recommend and support development of solutions to address these needs
• Identify and document key business drivers
• Analyze and document gaps between requirements and products features and/or capabilities. Document the results of the analysis in an appropriate format including business rules, user stories, and workflow descriptions
• Support quarterly Planning Interval (PI) events by helping to map out dependencies across teams on the Agile Release Train (ART) and by clarifying requirement ambiguities so developers can confidently estimate workloads
• Work with Agile teams to define and document business benefits, outcomes and measures contribute to issue, change, and risk management processes
• Maintain a strong linkage and collaboration with project managers and other key stakeholders
• Experience within the public sector
• Experience with Enterprise Agile frameworks, including the Scaled Agile Framework (SAFe)
• Experience with Continuous Integration and Continuous Delivery (CI/CD) practices
• Possession of a Scaled Agile Framework (SAFe) for Teams certification, called the SAFe Practitioner (SP). Note that incumbents without this certification must secure and maintain it as a condition of continued employment.
• Possession of active Business Analyst certifications, such as IIBA-CBAP, PMI-PBA, and IQBBA
• Experience with Azure DevOps Services
• Experience with the BrowserStack platform
• Experience with Identity and Access Management (IAM) and Identity-as-a-Service (IDaaS) platforms, such as PingOne
• Experience with decentralized identity solutions and approaches utilizing Verifiable Credentials (VCs)
• Experience with SaaS applications
• Experience with Cloud applications
• Experience with UI/UX design systems

ESSENTIAL QUALIFICATIONS: A bachelor’s degree in computer science or a related field, and a minimum of six (6) years of related technology experience. Subject to the response to this competition, an equivalent combination of education, training and experience may be considered.

Written and spoken competence in English is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS: This position may require some travelling within the province therefore candidates must possess a valid New Brunswick driver’s license.

This position may require limited flexibility in working hours, with occasional weekday evening or weekend work.

Candidates will be required to undergo Criminal History Clearance prior to appointment.

BEHAVIOURAL COMPETENCIES: The successful candidates will possess the following behavioural competencies:

• Analytical Thinking/Judgment

• Effective Interactive Communication

• Client Service Orientation

• Relationship/Network Building

• Results Orientation

• Self-Confidence

• Written communication
• Planning and organizing skills
• Presentation skills
• Ability to use Office Technology, Software and Applications
• Use of HTML, CSS, and JavaScript to implement UI/UX design systems
• High-level understanding of Object-Oriented Programming Languages
• High-level understanding of SQL

TECHNICAL COMPETENCIES: The successful candidates will possess the following technical competencies:

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $78,546 - $104,494 annually – Pay Band 6 - Management and Non-Union Pay Plan (Classification under review)

We encourage qualified candidates to apply online by September 24th 2026, indicating competition number R85-2026/27-262. In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact People and Culture.

This competition may be used to fill future vacancies at the same level.

We thank all those who apply; however, only those selected for further consideration will be contacted.

Veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.