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Cartrack

Senior Quality Assurance (QA) - Telemarketing

Cartrack South Jakarta, Java, Indonesia

Software Development · 1,001-5,000 employees

7 h ago
qa Senior (5-10 yrs) Full-time Indonesia
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About the role

Assess and rate inbound and outbound sales calls to ensure they meet company quality standards. Provide actionable feedback to agents and generate regular performance reports for management.

What they look for

Quality Assurance Telemarketing Call Auditing Sales Metrics Coaching Reporting Analytical Skills Communication Attention To Detail Listening Skills Feedback Provision Performance Management

Requirements

Requires a diploma or bachelor's degree and at least 5 years of experience in sales call auditing and agent coaching. Candidates must possess a deep understanding of sales metrics and be fluent in English.

Full description

We are a world-leading smart mobility SaaS tech company with almost 2,300,000 active users and were looking for a Quality Assurance for Telemarketing to join our team. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility:

  • Assess and rate inbound and outbound "sales" calls according to company quality standards.
  • Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis.
  • Provide concise feedback with advisable reply and valuable action plan.
  • Consolidate sales agents' QA scores and draft daily, weekly and monthly report.
  • Provide consolidated feedback to managers and supervisors on a daily and weekly basis.

Requirements:

  • Diploma or Bachelors Degree Holder.
  • Strong background in Sales/Telemarketing call audits, assessing and rating inbound and outbound calls according to company quality standards.
  • Owns a deep understanding on Sales Metrics, Model and Structures.
  • At least 5 years of experience in auditing sales calls and coaching agents.
  • Fluent in English is a must
  • Attention to Detail
  • Analytical Skills
  • Coaching Skills
  • Listening Skills and is Objective

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