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systemsGo

IT Support Engineer Melbourne

systemsGo Victoria, Australia

IT Services and IT Consulting · 51-200 employees

13 h ago
support-engineer Mid (2-5 yrs) Full-time Australia
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About the role

Provide Level 2 desktop, helpdesk, and remote support for IT and AV equipment at the client's office. Complete assigned project tasks and provide effective communication to end users and management.

What they look for

Desktop support Helpdesk support Remote support AV equipment Microsoft365 Windows 10 IP phones Sharepoint ServiceNow Customer service Technical support Communication skills

Requirements

Requires 2+ years of experience in an IT helpdesk or technical support role and a proactive, customer-focused attitude. Proficiency with Microsoft365, Windows 10, and AV systems is expected, with a relevant degree or diploma preferred.

Full description

Position: IT & AV Support Technician Location:  Caribbean Drive, Scoresby, Melbourne, VIC 3179

                 

systemsGo is seeking an IT Support Technician to work at our client's office in Melbourne. The client is a global medical technology company which works to make healthcare ever better. The candidate will have excellent communication skills and a track record for providing great customer service. You will have a unique opportunity to work in challenging IT environments to allow you to develop your IT skills.

Responsibilities (but not limited):

  • Provide Level 2 desktop support at client’s office
  • Provide helpdesk and remote support for IT and AV equipment
  • Complete project tasks as instructed by the client
  • Occasional after-hours work with appropriate compensation

Requirements:

  • Pro-active, customer focused, and comfortable dealing with end users directly
  • Able to describe issues clearly to end users and client management, and report on results effectively
  • 2+ years experience in IT helpdesk role or technical support role
  • Comfortable working in a team
  • Microsoft MCP certification preferred
  • Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc
  • Experience with AV systems and providing meeting support
  • Experience with helpdesk ticketing systems including ServiceNow
  • Diploma/Degree in Computer Science/Information Technology is preferred but not essential

About Us: systemsGo is the preferred IT & AV solution provider for multinational companies across Asia Pacific region, providing innovative integrated IT & AV solutions and support for over 25 years.

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