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Valsoft Corporation

Senior Support Engineer

Valsoft Corporation United Kingdom

Financial Services · 1,001-5,000 employees

Oct 12
Remote support-engineer Senior (5-10 yrs) Contractor United Kingdom
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About the role

The Senior Support Engineer will serve as the primary expert for the Microsoft Dynamics 365 CRM platform, managing and resolving complex technical support requests. They will collaborate with engineering and product teams to ensure effective incident resolution and maintain high standards of customer service.

What they look for

Microsoft Dynamics 365 CRM Technical support Troubleshooting Incident management Data import/export XRM Toolbox Application debugging Database technologies Microsoft Excel Communication Problem-solving Customer service Workflow configuration Security models

Requirements

Candidates must have at least 5 years of functional expertise in Microsoft Dynamics CRM and a bachelor's degree in any field. Strong troubleshooting, communication, and technical skills, including proficiency in database technologies and Excel, are required.

Full description

Exeevo is looking for a Senior Support Engineer to join the team.

Exeevo is a global leader in customer relationship management (CRM) solutions, purpose-built for the Life Sciences industry. Our AI-powered, cloud-based platform unifies sales, marketing, medical, and service functions, enabling pharmaceutical, biotech, and medical device organizations to connect with stakeholders in transformative and innovative ways. By leveraging advanced technologies, Exeevo empowers Life Sciences companies to redefine how they engage with healthcare professionals, patients, and other key audiences, driving growth and delivering measurable business impact.

Serving thousands of users across pharmaceutical and medical device companies globally, Exeevo has a strong international presence with offices in China, India, Europe, and North America

About the Team:

Our dedicated support team is the backbone of our commitment to an exceptional customer experience. We are a skilled and customer-focused group passionate about providing timely and effective solutions to our users.

What You'll Do

  • Serving as the go-to expert for the Microsoft Dynamics 365 CRM platform
  • Providing in-depth support for Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security models
  • Taking ownerships of technical issues, thoroughly understanding customer needs, and effectively utilizing the escalation process for complex resolutions.
  • Managing and prioritizing diverse support requests from a large user base with meticulous attention to detail.
  • Troubleshooting and resolving incidents and problems via phone, email, and remote meetings within defined SLAs.
  • Collaborating closely with engineering and product delivery teams to gain a deep understanding of product functionalities and project requirements.
  • Potentially contributing to project management and support service management activities.
  • 5+ years of proven functional expertise in Microsoft Dynamics CRM
  • Bachelor's degree in any field, and preferably holding or currently pursuing Microsoft Dynamics CRM certifications
  • Demonstrated experience in user configurations and data import/export processes
  • Exceptional communication and problem-solving abilities
  • Strong customer service orientation with a knack for grasping technical concepts quickly
  • Excellent interpersonal and communication skills, capable of interacting effectively with individuals at all levels
  • Familiarity with XRM Toolbox (a plus)
  • Proficiency in debugging applications
  • Fundamental understanding of database technologies
  • Advanced proficiency in Microsoft Excel (formulas, pivot tables)

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