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Support Engineer

Lumovy Technology Solutions Lahore, Punjab, Pakistan

IT Services and IT Consulting · 201-500 employees

3 d ago
support-engineer Mid (2-5 yrs) Full-time Pakistan
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About the role

Monitor support requests, respond to user queries, resolve reported issues, and coordinate escalations with technical teams. Maintain support records and communicate with clients and internal stakeholders to ensure smooth project operations.

What they look for

Customer Support Technical Support Helpdesk Support Communication Problem-Solving Interpersonal Skills Issue Resolution Escalation Coordination Record-Keeping Customer Service Query Handling Adaptability Time Management

Requirements

Requires a bachelor's degree in Business Administration, Management, IT, or a related field, and 2–3 years of experience in customer support, technical support, helpdesk, or a related role. Candidates should have strong communication, interpersonal, and problem-solving skills, a customer-oriented attitude, and the ability to learn systems quickly and remain composed under pressure.

Full description

About the role

Lumovy Technology Solutions is looking for a proactive and service-oriented Support Engineer to provide weekend support for our Managed Services projects. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to assist users, handle queries, and coordinate with relevant teams to ensure smooth project operations.

Essential Functions

  • Monitor and manage support requests, ensuring timely responses and follow-ups.
  • Respond to user queries and assist in resolving reported issues.
  • Coordinate with technical teams to escalate issues requiring further assistance.
  • Maintain records of reported issues, resolutions, and support activities.
  • Communicate effectively with clients and internal stakeholders.
  • Comfortable working in a flexible schedule aligned with project support requirements.
  • Ensure a professional and customer-focused approach when handling support requests.

Required Qualifications

  • Bachelor's degree in Business Administration, Management, IT, or a related field. 
  • 2–3 years of experience in customer support, technical support, helpdesk, or a related role.
  • Excellent verbal and written communication skills.
  • Positive attitude with a customer-oriented mindset.
  • Strong interpersonal and problem-solving skills.
  • Ability to handle queries professionally and remain composed under pressure.
  • Ability to learn new systems and processes quickly.

We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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