Quality Assurance (QA) Specialist – Full-Time

Description

At Paralegal Assist, LLC, we exist to inspire others to be more. We do this through our commitment to excellence and servant leadership to our employees and clients.

We work closely with client law firms to provide solutions for the daily challenges they face within their estate and trust administration practices. We offer a variety of solutions to law firms in the areas of probate, tax preparation, and fiduciary accountings by combining digital communication and data management applications with good, old-fashioned intelligence, attention to detail, and professionalism.

We have worked very hard to create a highly functioning team that can meet our clients' needs in an ever-changing environment. With that, we have a unique work culture and are looking for the right person to join us.

About the Position

At this time, we are seeking a full-time Quality Assurance (QA) Specialist to join our team.

The Quality Assurance Specialist plays an essential role in maintaining the accuracy, consistency, and professionalism of the work produced by Paralegal Assist, LLC.

This position is responsible for carefully reviewing documents, identifying errors and discrepancies, verifying information, and ensuring that work meets our established quality standards before it is finalized or delivered to our clients.

The ideal candidate is highly detail-oriented, organized, analytical, and committed to excellence. This individual must possess exceptional critical-thinking skills, strong written communication abilities, and the confidence to identify concerns and communicate necessary corrections professionally.

If you are someone who notices the details others overlook, takes pride in getting things right the first time, and believes that quality should never be compromised, we want to meet you.

Key Responsibilities

As a Quality Assurance Specialist, you will be expected to perform a multitude of tasks, including but not limited to:

• Reviewing estate and trust administration documents, correspondence, reports, and related materials for accuracy, completeness, consistency, and professional presentation.
• Identifying and documenting errors, omissions, discrepancies, and inconsistencies before documents are finalized or submitted. Experience in a legal and/or accounting office is a plus.
• Verifying names, dates, figures, calculations, supporting documentation, and other critical information for accuracy.
• Reviewing documents for proper formatting, spelling, grammar, punctuation, and adherence to company standards.
• Ensuring that documents and completed work follow established company procedures, checklists, and quality assurance guidelines.
• Communicating identified issues and recommended corrections clearly and professionally to the appropriate team members.
• Following up on identified errors to ensure necessary corrections have been completed.
• Maintaining accurate records of quality reviews, recurring issues, and completed corrections.
• Identifying patterns in errors and making recommendations to improve accuracy, efficiency, and internal processes.
• Collaborating with Estate and Trust Administration Specialists, Legal Assistants, Tax and Accounting Specialists, and management to maintain consistent quality standards.
• Managing multiple assignments while meeting established deadlines and maintaining exceptional attention to detail.
• Using company software, document management systems, and task management tools to track assignments and communicate progress.
• Maintaining strict confidentiality of client information and sensitive legal and financial documents.

Requirements

Qualifications and Skills

If you can excel at these responsibilities, be a great teammate, and the following statements describe you, you may be our ideal candidate:

• You have a college degree in a relevant field and/or equivalent professional experience.
• You have experience in quality assurance, document review, legal administration, accounting, financial services, or another detail-intensive professional environment. Experience in a legal office is a plus.
• You possess exceptional attention to detail and take pride in producing accurate, polished work.
• You are an extraordinary critical thinker who can identify discrepancies, investigate concerns, and determine when additional clarification is necessary.
• You have outstanding written and verbal communication skills and can clearly explain necessary corrections.
• You are proficient in Microsoft Office, particularly Word, Excel, and Outlook, and are comfortable learning new software and technology.
• You are highly organized, can manage competing priorities, and complete assignments within established deadlines.
• You understand the importance of confidentiality and demonstrate sound professional judgment.
• You are comfortable reviewing the work of others and providing constructive, respectful feedback.
• You take ownership of your responsibilities, hold yourself accountable, and focus on solutions rather than excuses.
• You are dependable, motivated, adaptable, and able to work both independently and collaboratively.
• You welcome feedback, embrace opportunities to learn, and continually seek ways to improve processes and performance.

Our Work Culture

At Paralegal Assist, LLC, we believe in working as a team and always helping one another.

While this position has clearly defined responsibilities, we recognize that building a successful team sometimes means stepping outside of your usual duties to help wherever assistance is needed.

We value individuals who demonstrate humility, initiative, accountability, and a genuine willingness to support their coworkers.

Our environment is fast-paced, detail-driven, and built upon mutual respect and a shared commitment to excellence.

We are looking for someone who:

• Is hungry: You are self-motivated, eager to learn, and consistently look for ways to contribute.
• Is humble: You recognize that every team member plays an important role and that success comes through collaboration.
• Is smart: You demonstrate sound judgment, communicate effectively, and understand how your work impacts others.
• Takes accountability: You own your work, learn from mistakes, and take initiative to find solutions.
• Strives for excellence: You understand that even small details can make a significant difference in the quality of our work.

What You Can Expect

We love helping people learn and grow. We will provide the training and resources necessary to understand our company's procedures, systems, and quality standards.

In return, we expect our team members to take initiative, embrace the learning process, work independently as their skills develop, and consistently demonstrate a commitment to high-quality results.

Quality assurance is more than proofreading. It requires sound judgment, analytical thinking, accountability, and an understanding that our clients rely on us to deliver dependable, accurate work.

We have built a close-knit team founded on trust, integrity, and high standards. We are looking for someone who shares those values and wants to contribute to our continued success.

If you are a hardworking, detail-oriented individual who enjoys a challenge, takes pride in accuracy, and wants to be part of a team where your contributions are recognized, appreciated, and valued, we are ready to talk to you.