IT System Administrator

TTKE Enterprises is the financial and legal backbone for a family of operating companies spanning retail, manufacturing and transportation operations, real estate development, construction management, software development and additional consulting and professional services across multiple U.S. states and Puerto Rico.

About the role

TTKE Enterprises is seeking a hands-on, end-user focused IT Systems Administrator to own day-to-day technology operations across our corporate offices and retail stores. This role will manage our Windows and Apple devices through Microsoft Intune, Jamf, administer Google Workspace, and maintain the UniFi network at every site among many other software systems.

You will serve as the first point of contact for employee IT needs, diagnosing and resolving issues across devices, accounts, networks and office systems. You will support corporate staff, both on-site and remote, as well as retail locations that run a range of different systems. Working with our lead engineer, your goal is one consistent, secure and well-documented environment across the company.

What you'll do

• Manage Windows devices in Microsoft Intune and Entra ID: policies, security settings, updates and app deployment

• Manage Apple devices in Jamf.

• Set up new devices so they're ready on day one

• Work the IT help queue: password resets, new hires and departures, equipment and access requests

• Administer Google Workspace and our other business apps

• Recommend and purchase standard hardware, and keep an accurate device inventory

• Visit offices and stores for hardware installs and hands-on fixes

• Document how our systems are set up

What you need

• Bachelor's degree in Information Technology, Computer Science, Information Systems or a related field, or equivalent work experience.

• 3+ years in IT administration or support. You are the go-to person for most things to be resolved.

• Experience with softwares such as: Microsoft Intune, Entra ID, Jamf and Apple Business Manager or any related software.

• Experience with IT support both Windows and macOS and Google Workspace

• Solid grasp of device security: encryption, patching, MFA and limiting admin access.

• Customer service oriented, this position will end to end with all corporate employees regarding their IT issues or requests.

• Valid driver's license and ability to travel to our locations based in the United States and Colombia. This position requires a valid U.S. Passport for international travel.

• Be fully bilingual: Candidates must be able to read, write and speak primarily in English and Spanish.

• At least 21 years of age, if the role enters licensed facilities.

Extra nice to have…

• UniFi networking and UniFi Protect or other camera systems

• Experience supporting retail stores or multiple locations

• Windows Autopilot and zero-touch Apple deployment

• Scripting in PowerShell or Bash

• Experience with a help desk or ticketing tool

• Certifications such as Microsoft Endpoint Administrator, Jamf Certified Admin or Google Workspace Administrator

Physical requirements

The following are required, with or without reasonable accommodation:

• Lift and carry up to 20 pounds of equipment.

• Commute at our corporate office in San Juan, Puerto Rico from Monday through Friday from 9:00am to 6:00pm.

• Work under desks, in tight spaces and on ladders during hardware installs.

• Sit at desks for a long period of time and speak frequently with people.

• Travel on a quarterly basis to our United state offices, retail store locations and Medellin Colombia.

Pay: $70,000 per year

Schedule: 40 hours per week, primarily daytime Monday through Friday, from 9:00am to 6:00pm

Occasional Travel: On a quarterly basis to any of our company locations in the United States and Colombia.

Benefits

• Health, Dental, and Vision insurance

• Company-paid life insurance

• 401k

• (PTO)

• Holidays observed by the Company

Any offer of employment is contingent on the successful completion of our pre-employment process, which includes your written consent to a background check conducted by a third-party consumer reporting agency.

TTKE Enterprises is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.