Site Reliability Engineer

At Aras, we help our customers, leading global manufacturers, rapidly innovate their product offerings through our world’s top Product Lifecycle Management (PLM) software, Aras Innovator. In turn, we also rapidly innovate our product, offered through a Software-as-a-Service (SaaS) subscription. We take pride in the fact that we give our customers the ability to adapt to changing business conditions by quickly developing and deploying solutions over and above our standard capabilities within Aras Innovator. World-leading innovators such as Airbus, General Electric (GE), Hitachi, Honda, Kawasaki, and Microsoft are just a few organizations using our software.

Position Summary:

We are looking for Cloud Operations and Site Reliability Engineers who will provide excellent solutions for the security, availability, performance, efficiency, change management, and monitoring of the service. Successful candidates start in various positions, such as associate, senior, or principal, based on experience and expertise. 

If you are passionate about developing your skills and those of your peers to provide customers the best experience with our SaaS offering and are looking for a chance to leverage that passion and knowledge towards next-generation capability, we’d love to hear from you! You will work with our world-class engineering team to drive excellent customer experiences with our SaaS Offering.   

At Aras, you will contribute to an environment that thinks creatively, works efficiently, and leverages world-class technology.   

Responsibilities:

• Create and maintain customer cloud environments for operating the Aras PLM Platform. 

• Work Closely with DevOps, support, and development teams.

• Work with cutting-edge technology in the cloud (Azure preferred).

• Implement automation to continuously reduce toil for Customer operations using CI/CD processes.

• Be part of a team that introduces new technologies and deploys services to multiple cloud environments and regions.

• Solve technical problems, guide various teams (internal & external), and continually improve our systems, deployments, operations, monitoring, and overall cloud activities and costs.

• Provide technical expertise and ownership in the diagnosis and remediation of security and privacy issues of the Managed Services offerings, including internal and external technical communication.

• Set up cross-region environments using automated or manual procedures.

• Respond to customer support issues related to these environments.

• Maintain industry knowledge of the latest trends, technology, and practices.

• Participate in the 24/7 duty officer and on-call shifts.

Technology stack:

• Microsoft Azure

• Azure DevOps, CI/CD

• Git

• .NET Core, PowerShell

• Docker

• K8S

• Terraform, Packer

Basic Qualifications:

• Experience working in cloud computing, virtualization, and container experience - Docker, K8S, and more.

• Excellent problem-solving skills with a desire to take on responsibility.

• Advanced networking knowledge - Load balancers, Firewalls, VPNs, TCP/IP - troubleshooting, performance tuning.

• Monitoring systems and SLA tracking.

• Hands-on experience administering and supporting high-scale Production workloads.

• Everything as a code approach.

• Positive attitude and a strong commitment to delivering quality work.

Preferred Qualifications: 

• Excellent problem-solving skills with a desire to take on responsibility.

• Advanced networking knowledge - Load balancers, Firewalls, VPNs, TCP/IP - troubleshooting, performance tuning.

• Monitoring systems and SLA tracking.

• Hands-on experience administering and supporting high-scale Production workloads.

• Everything as a code approach.

• Positive attitude and a strong commitment to delivering quality work.

• Ability to commute into Tokyo office is highly desirable