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Vrinda International

ServiceNow ITSM / Application Support Engineer

Vrinda International Bengaluru, Karnataka, India · ₹2M/yr

Human Resources Services · 11-50 employees

15 h ago
support-engineer Senior (5-10 yrs) Full-time India
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About the role

The candidate will provide application support, resolve incidents, and manage service requests within the ServiceNow ITSM framework. They will also contribute to system reliability and leverage Generative and Agentic AI to automate workflows and improve processes.

What they look for

ServiceNow ITSM Incident Management Service Request Fulfillment ITIL Framework Application Support Troubleshooting Generative AI Agentic AI Prompt Engineering AI Evaluation Analytical Skills Problem-solving Communication Stakeholder Management

Requirements

The role requires 6-8 years of experience in ServiceNow ITSM and application support with a strong understanding of ITIL frameworks. Candidates must possess analytical skills, proficiency in AI concepts, and a minimum of 15 years of full-time education.

Full description

ServiceNow ITSM / Application Support Engineer

Experience: 6–8 Years

Location: Bengaluru

Work Mode: Full-Time

CTC: ₹17 LPA

Role Overview:

We are looking for an experienced ServiceNow ITSM professional with strong application support expertise and an AI-first mindset. The candidate will troubleshoot critical business applications, manage incidents and service requests, and contribute to AI-driven solutions using Generative and Agentic AI.

Key Responsibilities:

  • Provide application support and resolve incidents/issues.
  • Work on ServiceNow ITSM, incident management and service request fulfillment.
  • Monitor applications and contribute to system reliability.
  • Collaborate with stakeholders and provide timely issue updates.
  • Document solutions and contribute to support best practices.
  • Apply GenAI, Agentic AI and prompt engineering to automate processes and improve workflows.
  • Participate in team discussions and independently handle complex issues.

Required Skills:

  • Strong ServiceNow IT Service Management (ITSM)
  • Incident Management & Service Request Fulfillment
  • ITIL framework
  • Application Support & Troubleshooting
  • Strong analytical and problem-solving skills
  • Generative AI & Agentic AI concepts
  • Prompt Engineering / AI Evaluation
  • Excellent communication and stakeholder management

Education: 15 years full-time education required

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